Massey Services Pest Control

Overview:
Massey Services Pest Control is a pest control service provider located in Cornelius, NC. They offer a range of pest management solutions aimed at addressing various pest issues for residential and commercial properties.

Services Provided:
Pest control, termite control, wildlife control, rodent control, and general pest management services.

Wildlife Control Offered:
Yes

Timings:
Monday to Friday 8 AM to 6 PM; Saturday 9 AM to 1 PM
Closed on Sundays.

Contact Information:
Phone: (704) 946-5705
Website: www.masseyservices.com/service-location/lake-norman-pest-control/?utm_source=googlemybusiness&utm_medium=search&utm_content=conrnelius170&utm_campaign=masseylocalsearch

Customer Reviews and Sentiment:
Massey Services Pest Control has a strong overall rating of 4.8 stars based on 60 reviews across various platforms.

Positive feedback highlights the company’s friendly and knowledgeable staff, professional service, and effective pest management.

Examples of positive reviews include:
“Very friendly and knowledgeable” – Donna McCain
“Michael is passionate about solving our pest problems!” – Skip Odom
“Our technician Michael was amazing! Great service!” – Darlene Beard

However, there is also notable negative feedback, particularly regarding customer service issues and management responsiveness.

The complaint centers around poor experiences with the receptionist and technician, indicating a decline in service quality.

Example of a negative review:
“MASSEY Services Pest Control is the worst pest control option out there…” – Kim L

Review Summary:
Positive Sentiments: Friendly staff, knowledgeable technicians, professional service, effective pest control.
Negative Sentiments: Poor customer service, unresponsive management, issues with specific technicians’ attitudes.

Additional Ratings:
BirdEye: 4.8 stars based on 60 reviews, reflecting a high level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile, but information on accreditation or complaints is not available.

Total Lead Smart Rating: 7.5/10
This rating is based on the overall positive sentiments highlighted by numerous customers, though the negative feedback concerning customer service and responsiveness slightly lowers the overall score.

Conclusion:
Massey Services Pest Control is a reputable choice for pest management in Cornelius, NC, praised for its knowledgeable and professional staff. However, potential customers should be cautious of reported customer service issues and consider these aspects when making their decision.