East Cooper Termite & Pest Solutions

Overview:
East Cooper Termite & Pest Solutions is a pest control service located in North Charleston, SC. Known for its high-quality pest management services, the company specializes in various pest control solutions aimed at effectively addressing residential pest problems.

Services Provided:
– General pest control
– Preventive pest maintenance
– Termite control
– Bug elimination
– Educative pest management

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (843) 884-7033

Customer Reviews and Sentiment:
East Cooper Termite & Pest Solutions has an impressive rating of 4.9 stars based on 194 reviews across various platforms. Positive feedback frequently highlights the company’s reliability, thorough service, and customer education, with many customers expressing satisfaction with the professionalism and friendliness of the staff.

Examples of positive reviews include:
“Nick is always on time, always super friendly, and always so helpful!” – Irina Bordyn
“This company was prompt, informative, helpful, well-priced and went above and beyond!” – Sheri Fortner

However, there are notable complaints concerning service continuity and communication issues, particularly with staff changes.

Examples of negative reviews include:
“They just ‘stopped coming’. No communication.” – G Cianci
“Very happy in the beginning however, everything changed.” – N C

Review Summary:
Positive Sentiments: Consistent service delivery, reliable staff, thorough pest education, and effective pest solutions.
Negative Sentiments: Fleeting changes in service quality, communication breakdowns, and issues related to staff conduct.

Additional Ratings:
Total Lead Smart Rating: 7.5/10
This rating reflects a generally high level of customer satisfaction, marred slightly by documented service lapses and communication issues.

Conclusion:
East Cooper Termite & Pest Solutions appears to be a highly regarded pest control provider in Charleston, SC, renowned for its dependable and effective services. However, potential clients should consider the highlighted concerns regarding service consistency before deciding to engage their services.