Palm Springs Pest Control in Cathedral City, California 92234

Palm Springs Pest Control

68815 Aliso Rd, Cathedral City, CA 92234

4.4 (23 reviews)

Overview:
Palm Springs Pest Control is a pest control service located in Cathedral City, CA. The company specializes in various pest management solutions and aims to provide effective treatments for a range of pest issues faced by residential and commercial clients.

Services Provided:
Pest control, termite inspections, general pest maintenance

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (760) 202-1122
Website: http://www.palmspringspestcontrol.com/

Customer Reviews and Sentiment:
Palm Springs Pest Control has a rating of 4.4 stars based on 23 reviews.

Positive feedback highlights the company’s responsiveness, knowledgeable staff, and professionalism. Customers have particularly praised specific employees for their expertise and friendly service.

Examples of positive reviews include:
“Very responsive and knowledgeable. We count on them to keep us pest free.” – Richard Jenkins
“They know their business and do it well. Very professional, went the extra mile…” – Karen Reynolds

The negative feedback consists of significant complaints regarding scheduling issues, poor communication, and instances of incomplete service.

Examples of negative reviews include:
“Very incompetent office personnel…beware anyone else wanting to use them.” – Lylybell Perez
“The person scheduling the appointment was unable to tell me the cost of the service…I would advise you not to use Palm Springs Pest Control.” – Bob Bogard

Review Summary:
Positive Sentiments: Responsiveness, knowledgeable staff, thorough service, and professional behavior.
Negative Sentiments: Scheduling issues, poor communication, incomplete service, and dissatisfaction with office personnel.

Additional Ratings:
BirdEye: 4.4 stars based on 23 reviews, indicating a comparatively high level of customer satisfaction.
Total Lead Smart Rating: 6.5/10. This rating reflects a blend of positive experiences with specific technicians and the troubling issues noted in customer service and scheduling, suggesting room for improvement.

Conclusion:
Palm Springs Pest Control offers a range of pest management services in Cathedral City, CA, with a generally good reputation for professionalism and knowledgeable staff. However, prospective customers should be cautious due to recurring issues related to communication and scheduling, as highlighted in several reviews.

Member Since August 2024

Listing Id 190509

Contact Info

68815 Aliso Rd, Cathedral City, CA 92234
(760) 202-1122
Lead Smart Rating :
6.5/10.0

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Listing location

68815 Aliso Rd, Cathedral City, CA 92234

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Reviews

Lylybell Perez

a year ago

Very incompetent office personnel. I work in dispatching and this office (meaning Iris) obviously does not know the basics of her job. Never using this company again and beware anyone else wanting to use them , their office personnel will call you to change the price of the service simply because Iris does not know how to search addresses when clients are calling to book appts. I am in escrow and the last date to have a termite inspection was tomorrow. This was relayed to Iris when this job was booked over the phone. After they called to change the price on me , I easily canceled the appt. and happily went to another company that was really easy to communicate with and got me an appt as soon as today (thank goodness for them!).

Richard Jenkins

a year ago

Very responsive and knowledgeable. We count on them to keep us pest free.

helmet helmet

a year ago

The pest control guy does not do gis full job. He supposed to spray around the entire apartment property. He never does that and ge only sprays the apartments that are on the list for pest maintenance. Also he never sprays all of the apartments that are on the list. He doesn’t spray anywhere outside of the apartments. As his contract states, this business is all around lazy and not professional. 0 stars

Elba Ramos

2 years ago

Manny is very knowledgeable and has a great attitude.

Adan Mendoza

2 years ago

Carlos and his crew are friendly and professional they spray our duplex and always a great experience

Bob Bogard

2 years ago

I tried to schedule an appointment with this company. I called on Wednesday and was given am 8am-10am window for Friday, but the person scheduling the appointment was unable to tell me the cost of the service (spraying indoors for a spider infestation). On Friday, after the technician did not show up I called to find out why, and the person answering the phone admitted he never actually booked the appointment and the earliest he could now schedule it was the following Monday (he tried to blame it on the technician never calling me with the price). And he still refused to tell me the price. I called a competitor (Terminix) and they were able to tell me the cost and schedule a same day appointment. I would advise you not to use Palm Springs Pest Control.

Don Navarra

2 years ago

Comes regularly as scheduled and leaves a flyer behind so that we know he was here. It’s better than wondering and guessing

Rhonda Urbina

3 years ago

Lupe is awesome

Karen Reynolds

3 years ago

They know their business and do it well. Very professional, went the extra mile in finding and fixing the problem, careful to repair their work, good cleanup and very friendly. I highly recommend this company.

Sarah Shyn

3 years ago

They’re great