Bust-A-Bug Pest Management, Inc. in Brentwood, California 94513

Bust-A-Bug Pest Management, Inc.

580 Valdry Ct, Brentwood, CA 94513

4.7 (40 reviews)

Overview:
Bust-A-Bug Pest Management, Inc. is a pest control service located in Brentwood, California. The company specializes in providing a range of pest management solutions for both residential and commercial clients.

Services Provided:
Pest control services, inspection and treatment for various pest infestations, regular maintenance, responsive customer service.

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (925) 382-4369
Website: https://www.bust-a-bug.com/?utm_campaign=gmb&utm_medium=social&utm_source=organic

Customer Reviews and Sentiment:
Bust-A-Bug Pest Management, Inc. has a strong positive reception across various review platforms:

Google Reviews: 4.7 stars based on 40 reviews.

Positive feedback emphasizes the company’s professionalism, responsiveness, and the quality of their service. Customers have particularly appreciated the polite and respectful technicians who follow instructions well.

Examples of positive reviews include:
“Clinton is the very best!!!! Highly recommend him!” – J Silva
“We have not one regret! … This tech is very easygoing and my family has never felt uncomfortable with him around.” – KAJBATHANDBODY LLC
“Bust a Bug has taken great care of us for over 5 years now!” – Brandi Zombeck

However, negative sentiments were noted, highlighting issues with communication and follow-through:
“Poor scheduling communication and when issues are brought to their attention, you are told what you want to hear with no follow through.” – Motnaph Emanon
“Took my $250 with a verbal guarantee they would return … and no one ever came back out.” – Julie Harkness

Review Summary:
Positive Sentiments: Professional service, courteous and respectful staff, prompt response, thorough pest management.
Negative Sentiments: Communication issues, missed follow-ups, customer dissatisfaction regarding guarantees.

Additional Ratings:
BirdEye: 4.7 stars based on 40 reviews, reflecting consistent customer approval.
Total Lead Smart Rating: 7.5/10
This rating considers overall customer satisfaction, quality of services, and highlighted communication issues, balancing the positive sentiments with customer grievances.

Conclusion:
Bust-A-Bug Pest Management, Inc. is a reputable choice for pest control services in Brentwood, CA, known for its professional and courteous technicians. However, potential customers should be mindful of noted communication challenges and past issues to make an informed decision.

Member Since August 2024

Listing Id 189544

Contact Info

580 Valdry Ct, Brentwood, CA 94513
(925) 382-4369
Lead Smart Rating :
7.5/10.0

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Listing location

580 Valdry Ct, Brentwood, CA 94513

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Reviews

Motnaph Emanon

2 months ago

*Original review was my end result, but I’m updating it. The actual service was good prior to the communication failures. The owner is actually nice, and usually accommodating, which is sy ut surprised me that it ended this way. Hopefully, they’ve fine-tuned these inconsistencies since I was a customer.* Poor scheduling communication and when issues are brought to their attention, you are told what you want to hear with no follow through. Servicers showed up without notice or confirmation of appointments. Notice not sufficient for people who prefer to be home during service or need time to prepare the area, i.e., Move dog/children items. If scheduling becomes an issue, rather than contact you to resolve it, they cancel you completely and charge a higher fee to return. Bad business practices and communication within the company and between employees and customers.

Joey Ponciano

a year ago

They have employees that don’t care about human life and drive like maniacs in residential neighborhoods.

J Silva

2 years ago

Clinton is the very best!!!! Highly recommend him!

KAJBATHANDBODY LLC

2 years ago

I have had this service for years. We’ve had 3 or 4 different technicians during these years and all of them have been awesome. They are very respectful of your time and your space. If you’re reading this to try and make a decision on trying this business out, you just need to do it. We have not one regret! I wish I knew the name of our current tech. He’s great! If his boss is reading this you need to give him a raise! He’s respectful, on time, friendly, Very mindful of our space and our belongings. His presence isn’t intrusive. If that makes sense. Sometimes it’s a struggle having repairmen etc. come into your space and they make it uncomfortable. This tech is very easygoing and my family has never felt uncomfortable with him around. Quite the opposite. He was at my house this morning April 27th and I’m over on Paradise Lane, Bentwood. Hopefully that lets you know who he is. 👍

Anna Delgado

2 years ago

Very professional and courteous. We have a regular technician that chats with us every visit to make sure that we are both on the same page. We especially love the fact that he’s friendly, an animal lover and a football fan!

S Thapa

2 years ago

Great service!

Julie Harkness

2 years ago

Took my $250 with a verbal guarantee they would return if the problem came back within 30 days. Called twice and no one ever came back out. $250 down the gopher hole.

Hedi Malek

2 years ago

very professional, and detailed oriented.

Diego Bocchi Antequera Camizotti

2 years ago

I love their work, how promptly they respond and take care of business very efficiently! Special shout out to Clinton for everything!

Brandi Zombeck

2 years ago

Bust a Bug has taken great care of us for over 5 years now! We briefly switched to another company a few years back and it was a terrible decision- ended up with a black widow infestation! I gave them a call and they got us back on track. They’re always super responsive, the techs are polite and follow directions if I need specific areas done. I recommend them hands down above any other pest control service!