Terminix

Overview:
Terminix is a pest control service located in Amarillo, TX. The company has established itself as a prominent provider of pest management solutions, ensuring residential and commercial properties are free from various pests.

Services Provided:
General pest control, termite control, rodent control, and inspection services.

Wildlife Control Offered:
No

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (806) 354-3494
Website: https://www.terminix.com/exterminators/tx/amarillo-2192/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=amarillo

Customer Reviews and Sentiment:
Google Reviews: 4.5 stars based on 216 reviews.

Positive feedback emphasizes the professionalism, efficiency, and knowledge of the technicians, particularly highlighting a technician named Samantha. Customers have appreciated the thoroughness and quick service provided.

Examples of positive reviews include:
“Samantha is great: efficient, professional, and knows how to do her job.” – Margie Garner
“Rudy was GREAT!! I really appreciate the care he showed!!” – Zephia Spears
“Been using Terminix for years and have no complaints.” – David Hainline

Negative feedback points towards issues with customer service, including missed appointments and communication lapses.

Examples of negative reviews include:
“Just unbelievably CONTINUOUS BAD CUSTOMER SERVICE.” – Me Sister
“They made a mistake and it’s still going to be 48 hours or more before they can do a simple phone call back.” – Mr. T

Review Summary:
Positive Sentiments: Professional and knowledgeable staff, quick and thorough service, reliable pest control solutions.
Negative Sentiments: Inconsistent customer service, missed appointments, and communication issues.

Additional Ratings:
BirdEye: 4.5 stars based on 216 reviews, reflecting a similar high level of customer satisfaction with some recurring issues.
Total Lead Smart Rating: 7.5/10
This rating is based on overall customer satisfaction, the professionalism of staff, and persistent issues with customer service that should be considered by potential customers.

Conclusion:
Terminix appears to be a competent choice for pest control services in Amarillo, TX, known for its knowledgeable technicians and efficient service. However, potential customers should take note of the inconsistent customer service experiences reported by some clients and consider them before making a decision.