Ace Handyman Services South Charlotte in Matthews, North Carolina 28105

Ace Handyman Services South Charlotte

1312 Matthews-Mint Hill Rd Suite 213, Matthews, NC 28105

4.8 (147 reviews)

Overview:
Ace Handyman Services South Charlotte is a highly-rated handyman service located in Matthews, NC. The company specializes in a range of handyman services, ensuring that various household repair and improvement needs are met with professionalism and efficiency.

Services Provided:
– Door repairs (hinges, alignment)
– Ceiling fan installation
– Kitchen sink disconnection
– Weather stripping replacement
– Attic staircase replacement
– General handyman services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (704) 251-5404
Website: https://www.acehandymanservices.com/offices/south-charlotte

Customer Reviews and Sentiment:
Ace Handyman Services South Charlotte has received predominantly positive reviews with a rating of 4.8 stars based on 147 reviews.

Positive feedback emphasizes the professionalism, skillfulness, and efficiency of their staff, particularly mentioning a worker named Josh for his exceptional service. Customers appreciate the timely completion of jobs and thorough cleanup afterward.

Examples of positive reviews include:
“Josh replaced my door hinges and had the door hanging perfectly in no time. Very nice, conscientious worker.” – Susan Raby
“Joshua & David knocked out our attic staircase replacement project seamlessly!” – S Weaver
“Josh was great! Very efficient and knowledgeable!” – Lynn Jones

However, there are also criticisms regarding customer service and communication issues. One review highlighted an experience where the customer felt neglected, receiving no follow-up after an estimate.

Negative feedback mentioned:
“I rate the customer service a ‘0’ star… will never use them again.” – EMMA SCOTT

Review Summary:
Positive Sentiments: Professional and skilled workers, efficient service, clean work, good communication (once clarified).
Negative Sentiments: Inconsistent customer service experience, lack of follow-up communication.

Additional Ratings:
BirdEye: 4.8 stars based on 147 reviews, indicating high customer satisfaction.
Total Lead Smart Rating: 8.5

Conclusion:
Ace Handyman Services South Charlotte is a reliable choice for various handyman services in Matthews, NC, particularly praised for their skilled workers and professionalism. While most customer experiences are positive, potential clients should be mindful of some concerns regarding communication that have been raised in reviews.

Member Since August 2024

Listing Id 175931

Contact Info

1312 Matthews-Mint Hill Rd Suite 213, Matthews, NC 28105
(704) 251-5404
Lead Smart Rating :
8.5/10.0

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Listing location

1312 Matthews-Mint Hill Rd Suite 213, Matthews, NC 28105

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Reviews

EMMA SCOTT

3 weeks ago

Except for the fact that Joshua did come out to give me an estimate thank you., I rate the customer service a “0” star, to this day I never heard back from them, will never use them again

Susan Raby

a month ago

Josh replaced my door hinges and had the door hanging perfectly in no time. Very nice, conscientious worker. I am so happy to have found a good handyman service after a couple of bad experiences in the past. Will definitely recommend to friends.

Cynthia McKoy

a month ago

Todd was great.

joseph fuentes

2 months ago

Josh is the man!

Kim Martin

2 months ago

Josh was very skilled, easygoing, and did every job efficiently. He put up four ceiling fans for me. And he disconnected my kitchen sink and took it out for me so that I can get new countertops. So he removed it so easily without any problem. I would highly recommend Josh when using this company. He does good work! I will say the process was not explained very well on the first phone call. I did not like that part of this experience. I didn’t understand their protocol and how they worked until Josh explained it. So that’s my only negative about this service. However, Josh was great! Would I recommend this company? Yes. Just make absolutely sure you understand the process and how they bill!! Again not explained well by the lady on the first phone call! The only reason for not giving five stars was for explanation of the business. I will give five stars to Josh for his work!

Lynn Jones

2 months ago

Josh was great! Very efficient and knowledgeable! Will certainly use Ace Handyman again!

S Weaver

3 months ago

Joshua & David knocked out our attic staircase replacement project seamlessly! They went to the hardware store and purchased our new unit and professionally installed it and we couldn’t be happier! They saved us a lot of running around and their knowledge for installation was top notch and they cleaned up afterwards. We certainly recommend Ace Handyman Services.

Mike Jones

3 months ago

Quick & Professional! Excellent work. I will use them again.

A K

3 months ago

Joshua with Ace Handyman did a great job replacing the weather stripping on our bottom front and side door and also aligned doors. Very professional.

MC K

3 months ago

Excellent service from Todd!