First Defense Protection Services

Overview:
First Defense Protection Services is a security guard service located in Santa Rosa, CA. This company is known for providing security solutions to residential complexes and businesses, establishing itself as a notable player in the local security industry.

Services Provided:
– Security guard services
– Residential and commercial security

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (707) 321-5888
Website: http://www.firstdefenseprotectionservices.com/

Customer Reviews and Sentiment:
First Defense Protection Services has received a mixed array of reviews across platforms:

Google Reviews: 3.9 stars based on 11 reviews.
Positive feedback highlights the quality of service and professionalism of the staff.
Examples of positive reviews include:
“Great business owned by some great people” – Austin Steele
“Amazing quality of service provided… They are ahead of the other large corporate security companies” – Draca Dormienz

Negative sentiments reflect concerns about unprofessional behavior and issues with management decisions.
Examples of negative reviews include:
“This type of behavior could have led to all of us tenants being penalized…” – Chris Green
“…the owner of the company and his wife running this business they are unprofessional” – Roman Sadat

Review Summary:
Positive Sentiments: High-quality service, professionalism, responsiveness, and mature staff.
Negative Sentiments: Concerns regarding unprofessionalism and management issues, including complaints received by BBB.

Additional Ratings:
BirdEye: 3.9 stars based on 11 reviews, indicating a similar mixed sentiment among customers.
Total Lead Smart Rating: 6.5/10 – This rating is based on the overall balance of positive customer experiences compared to negative reviews highlighting issues with management and professionalism.

Conclusion:
First Defense Protection Services is a viable option for security services in Santa Rosa, CA, renowned for its dedicated staff and quality service. However, potential clients should consider the mixed reviews, especially regarding management practices, before engaging the company’s services.