Overview:
Empire Private Security Inc is a security guard service located in Rancho Santa Margarita, California, primarily serving Southern California, including Orange County. The company offers security services for various settings, including residential, commercial, and event security.
Services Provided:
– Security guard services
– Patrol services
– Community safety management
– Event security
– Emergency response support
Timings:
Monday to Sunday, 24/7
Contact Information:
Phone: (800) 553-9114
Website: http://www.epsservices.org/
Customer Reviews and Sentiment:
Empire Private Security Inc has received a mixed range of reviews across various platforms:
Google Reviews: 3.9 stars based on 14 reviews.
Positive feedback emphasizes the company’s professionalism, reliability, and the quality of security services provided. Customers have often highlighted positive experiences with staff behavior and efficiency during emergencies.
Examples of positive reviews include:
“Great legit security service! They were security at my work for years. Professional services!” – David Gilbert
“I had a very professional and pleasant experience with Empire Private Security. I would highly recommend them!” – Lisa Elliott
“Empire Security has brought many positive changes in our community and we are more than happy to continue doing business with them.” – Derek Myers
However, there are significant complaints regarding customer service and management practices.
Negative feedback mentions rude interactions and issues with towing policies, leading to customer dissatisfaction:
“Horrible company and for a company open 24/7 no one ever answers the phones.” – Jayvon Hall
“The guy who answered the phone was so rude.” – Pineapple_Coconuts
“The company as a whole is horrible and is not following HOA protocol.” – A. Alcorta
Review Summary:
Positive Sentiments: Professionalism, reliable security services, timely response in emergencies, friendly staff, improvement in community safety.
Negative Sentiments: Poor customer service, communication issues, management practices, inconsistencies with HOA rules.
Additional Ratings:
Total Lead Smart Rating: 6.5/10. This rating considers the company’s overall customer satisfaction, highlighted strengths in professional behavior, and noted weaknesses in customer service and management complaints. Despite positive reviews from several customers, the significant negative feedback affects the overall perception of the company.
Conclusion:
Empire Private Security Inc appears to offer a mix of reliable security services in Rancho Santa Margarita, CA, with many clients appreciating their professionalism and effectiveness. However, potential customers should take note of the negative feedback regarding customer service and management practices, which could impact their experience.
Member Since August 2024
Listing Id 158186