ADT Security Services in Pelham, Alabama 35124

ADT Security Services

291 Cahaba Valley Pkwy N suite c, Pelham, AL 35124

4.6 (134 reviews)

Overview:
ADT Security Services is a security system supplier located in Pelham, AL. The company provides a range of security solutions aimed at both residential and commercial clients.

Services Provided:
– Security system installation
– Alarm system setup
– Customer service and technical support
– Equipment upgrades
– Consultation for security needs

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (205) 588-5939
Website: https://www.adt.com/local/al/pelham?utm_source=places&utm_medium=al&utm_campaign=pelham&utm_term=localseo

Customer Reviews and Sentiment:
ADT Security Services has received a mix of reviews, with an overall rating of 4.6 stars based on 134 reviews.

Positive feedback emphasizes the professionalism of certain technicians, particularly Joe W., with customers citing his thoroughness and willingness to explain all aspects of their security systems.

Examples of positive reviews include:
“Blake went above and beyond for us. We appreciate him greatly.” – Jo Dunham
“Joe W was awesome… he took the time to make sure we understand everything.” – LyPhillis Jackson
“An OUTSTANDING experience with ADT.” – Kevin Jones

However, there are notable negative sentiments concerning customer service and installation issues, with some customers expressing frustration over communication and contract misunderstandings.

Examples of negative reviews include:
“Is this place even legit? I’m hiring a lawyer concerning this matter!” – Lindsey Rinehart
“They have no clue what’s going on… terrible service.” – Rad Zuka
“I was lied to… very rude and dirty business.” – Mac Spaulding

Review Summary:
Positive Sentiments: Professional and knowledgeable technicians, quality installation, thorough explanations of services, and good customer interactions with select staff.
Negative Sentiments: Poor customer service experiences, issues with installation and follow-up, frustrations regarding contracts and billing procedures.

Additional Ratings:
BirdEye: 4.6 stars based on 134 reviews, showing a similar trend of customer satisfaction, albeit with significant instances of complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited and currently has a BBB rating of NR (No Rating). There have been several complaints over the last three years regarding service and contract issues.
Total Lead Smart Rating: 6.5/10. This rating reflects a generally positive sentiment from many customers, although significant negative feedback on customer service and unresolved issues with contracts and technical problems affect the overall score.

Conclusion:
ADT Security Services in Pelham, AL, is recognized for the quality and professionalism of its technicians, especially Joe W. However, potential customers should be cautious due to mixed reviews highlighting issues with customer service, contract clarity, and installation processes.

Member Since August 2024

Listing Id 157315

Contact Info

291 Cahaba Valley Pkwy N suite c, Pelham, AL 35124
(205) 588-5939
Lead Smart Rating :
6.5/10.0

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291 Cahaba Valley Pkwy N suite c, Pelham, AL 35124

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Reviews

Lindsey Rinehart

a year ago

Is this place even legit? I’m hiring a lawyer concerning this matter!

Jo Dunham

a year ago

Blake Boyd, our solutions advisor, was right on time for our appointment, was thorough in explaining all our options . I can truly say that Blake went above and beyond for us. We appreciate him greatly and would not hesitate to recommend him.

Rad Zuka

2 years ago

STAY AWAY, They have no clue what’s going on, I’ve been on hold for an hour and a half and this is the second time I’ve called. The first time they hung up on me after patching through 5 different people. They are going to garnish my wages even though I’m currently a customer and have my account set up through auto pay. They’re scam artist, the people they have install the system in your house do not even work for them, and they can’t tell you anything about those companies. Those companies literally told me that they don’t have my address on file but they’re going to garnish my wages. Their “techs” that do not work for them did a sloppy job and the system would randomly go off in the middle of the night and say it was being tampered with or it would call the fire department. My truck go broken into and somehow the camera didn’t catch it, when I called to complain I had some genius let me know all I had to do was set the sensitivity (which the tech apparently didn’t do and didn’t let me know I needed to do.) All around terrible service, I’ve been dealing with them for two years and it’s still on going. Do yourself a favor and STAY AWAY!!!!!

Amanda Lowery

2 years ago

I give 1 star because I can not give any less. My sales representative failed to inform me of important contract information and I’ve had nothing but trouble with my equipment since installation.

Cherie England

2 years ago

Joe W came out from ADT and installed our new equipment. We are adopting him he is now part of the family. He went above and beyond and he was a joy to work with. Ask for Joe W when you need equipment installed in your home or business.

Brady Gowens

2 years ago

This is the first alarm system I’ve had and I’m very pleased with Joe! He took his time and explained everything to me in detail and made completely sure I was happy with his service! The public working businesses need more guys like Joe!

Mac Spaulding

2 years ago

started out good, installed seemed ok wasnt fully installed, 1700. to install found out next morning could have got same set up from Vivint for 80.00 no install fee. tried to cancel and the lady said nope i was locked in had to pay 75% of my contract to get out of it this was all with in 24hrs of install. i said it says you offer 3 day refund, she said nope thats for home owners, on my contract it said 6 months so i contacted a local lawyer he told me what to say to the manager and i did that i will be getting a full refund now. i was lied to , all i wanted was the install to be dropped at leaset half but once lied to i wanted the full amount back. very rude and dirty business

LyPhillis Jackson

2 years ago

I’m so excited about my security system and our Tech Joe W was awesome he took the time to make sure we understand everything about our system Thanks so much I will definitely be sending some customers your way Sir

Kevin Jones

2 years ago

Did an upgrade to entire system. Technician Joe W. explained all of my options and answered ALL of my questions. I had the opportunity to inspect the work and Joe did not leave until the job was COMPLETED. An OUTSTANDING experience with ADT. KJ.

Sabrina

2 years ago

ADT is the best ..especially Joe…he was very knowledgeable ,smart ,friendly and he was finish in no time!!!!Team Joe