DCSI Inc. in Lutz, Florida 33548

DCSI Inc.

128 W Lutz Lake Fern Rd, Lutz, FL 33548

4.4 (7 reviews)

Overview:
DCSI Inc. is a security system supplier based in Lutz, FL. The company specializes in providing home security solutions, including installation of camera systems and alarm systems. They are known for their knowledgeable staff and excellent customer service.

Services Provided:
– Installation of camera systems
– Home security system installation
– ADT security system services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (866) 390-9686
Website: http://www.dcsisecurity.com/

Customer Reviews and Sentiment:
DCSI Inc. has an overall rating of 4.4 stars based on 7 reviews across various platforms.

Positive feedback emphasizes their professionalism, prompt service, and knowledgeable staff. Customers have expressed high satisfaction with both the installation process and the functionality of the security systems.

Examples of positive reviews include:
“Very happy results and service!” – Aaron French
“You guys are awesome!” – Laurie Ohall
“I trust the people at DCSI with not just my security…” – Ryan Johnson

The negative feedback highlights issues related to communication and contract clarity, with one customer expressing dissatisfaction over being pressured into a long-term contract.

Example of negative review:
“A good salesman would have made it clear how LONG the contract was for…” – Julie Kommer

Review Summary:
Positive Sentiments: Excellent customer service, professional and knowledgeable staff, reliable installation, and overall satisfaction with security systems.
Negative Sentiments: Communication issues regarding contracts and pressure tactics during the sales process.

Additional Ratings:
BirdEye: 4.4 stars based on 7 reviews, indicating a strong positive sentiment overall.
Total Lead Smart Rating: 7.5/10. This rating reflects high customer satisfaction with services but also acknowledges the one negative review regarding contractual practices.

Conclusion:
DCSI Inc. appears to be a strong choice for home security solutions in Lutz, FL, particularly noted for their professional staff and quality installations. However, potential customers should be cautious and ensure clarity on contract terms before proceeding with services.

Member Since August 2024

Listing Id 154283

Contact Info

128 W Lutz Lake Fern Rd, Lutz, FL 33548
(866) 390-9686
Lead Smart Rating :
7.5/10.0

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Listing location

128 W Lutz Lake Fern Rd, Lutz, FL 33548

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Reviews

Aaron French

4 years ago

Dcsi installed my camera system for my home. I found them to be very perfessional and knowledgeable about products. Very happy results and service!

Laurie Ohall

11 years ago

Thank you to Nelson and his team for excellent customer service for my security system – they went the extra mile to get everything done correctly! You guys are awesome!

Paris Taylor

11 years ago

My family just recently purchased our third home and this is the first time we’ve ever purchased a home security system. Nelson was extremely knowledgable and professional with his presentation of the ADT security system. The technician “Nathan” (hope I remembered his name correctly) was professional and timely. Sometimes it can get overwhelming when you initially move into a new home and you have a total stranger in your home all day…but not with this technician. He was awesome. The ADT system is easy to use and gives my family a feeling of safety and security. I would recommend Nelson and his team for the ADT install to anyone. Thanks, Paris

Kristina Carter

11 years ago

I had my alarm installed by DCSI Inc two weeks ago. I am loving my new system! I must say I feel so safe and grateful to have it hooked up now! Nelson Butera was great! Made the whole process a breeze! Walked me through the whole set up. Feels good to know there’s people on watch 24/7! Will never be with out it! Thank you Nelson and DCSI! I will recommend this company to all my friends and family!

Ryan Johnson

11 years ago

DCSI Security has helped me with my home security needs. My sales rep was Nelson. I trust the people at DCSI with not just my security but I have referred many of my family and friends. They have always been prompt courteous professional and reliable. I am 100% satisfied with their service and wouldn’t hesitate to refer a friend to them!

Monica Hamby

11 years ago

My husband and I had a great experience with DSCI Security!! Mr. Butera was very professional and considerate. The installation of the system and service thereafter by DCSI has been top notch and we would recommend this company to all our family and friends. Thank you for the wonderful job you did and continue to do!!

Julie Kommer

13 years ago

I agree with other review, my experience with Mr Butera and DCSI goes back 2 1/2 years ago, I moved into a rental home and Mr Butera pulled up and bulldozed me into a contract with them. He knew I had a ONE year rental lease and had me sign a THREE year contract for service. He also knew that I had a voip phone line (vonage) and NEVER mentioned that would be a problem. I admit I should have read EVERY SINGLE word before I signed the contract, but when you have someone hovering over you its not exactly easy. A good salesman would have made it clear how LONG the contract was for and would never have sold me a 3 yr contract on a 1 year lease. When I called to complain he basically laughed at me and said I should have looked at the fine print.