Knight Watch Inc.

Overview:
Knight Watch Inc. is a security system installation service located in Kalamazoo, MI. They specialize in providing comprehensive security solutions to ensure the safety of homes and businesses.

Services Provided:
– Security system installation
– Fire system setup
– Customer service and support

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (269) 381-2100
Website: http://www.knightwatch.net/

Customer Reviews and Sentiment:
Knight Watch Inc. has garnered mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 14 reviews.

Positive feedback highlights the company’s customer service, especially noting the quick responses from their representative, Julie Tappenden.

Examples of positive reviews include:
“Very, good customer service. Julie Tappenden is always very quick to respond and follow up.” – Derrick Boyd
“The people there are very nice” – Mark Nieuwenhuis

However, there are notable complaints about poor communication and dangerous driving behavior from their staff, leading to significant dissatisfaction among some customers.

Examples of negative reviews include:
“It’s dangerous and discourteous driving that makes me sure I wouldn’t want to count on these people for safety.” – Emily Hooker
“They stood me up. Called to see what happened and they never got back with me.” – denny segar

Review Summary:
Positive Sentiments: Quick customer service, friendly staff, efficient responses.
Negative Sentiments: Poor communication, problematic driving behavior, difficulties in reaching for sales or service.

Additional Ratings:
BirdEye: 4.1 stars based on 14 reviews, indicating a similar sentiment of customer satisfaction mixed with some complaints.
Total Lead Smart Rating: 5.5/10. This rating reflects a balance between the positive customer service feedback and the issues related to communication and safety concerns.

Conclusion:
Knight Watch Inc. appears to be a decent choice for security system installations in Kalamazoo, MI, recognized for their responsive customer service. However, potential customers should be aware of the mixed reviews regarding communication and reliability before making a decision.