Vivint Smart Home

Overview:
Vivint Smart Home is a security system installation service located in Huntsville, TX. The company specializes in providing smart home security solutions and has garnered a mix of feedback from customers regarding its products and services.

Services Provided:
– Security system installation
– Smart home technology integration
– Alarm monitoring
– Remote access through mobile apps
– Keypad door locks
– Battery backup systems

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (936) 209-7426
Website: https://vivintsmarthomesystems.com/locations/houston-texas/

Customer Reviews and Sentiment:
Google Reviews: 3.3 stars based on 7 reviews.

Positive feedback highlights the functionality of the smart home technology and the professionalism of the installation technicians. Customers have appreciated features like the wall control panel, mobile app, and efficient installation.

Examples of positive reviews include:
“The wall control panel (Hub) is a great feature – can access everything – easy to read and use.” – K Derksen
“The equipment is easy to use, and the technician was very informative, friendly and patient!” – Mr. “King Crock” Corey

Negative feedback mainly revolves around poor customer service and unresponsiveness. Several customers expressed frustration over difficulties in reaching support for cancellations and service issues.

Examples of negative reviews include:
“Worst !!! Called many # to cancel. No response.” – Myra Berryhill
“I have been on hold with them… over 3 attempts to contact them.” – paul jung

Review Summary:
Positive Sentiments: Easily accessible smart home features, professional installation, effective mobile applications.
Negative Sentiments: Unresponsive customer service, difficulties in equipment cancellation, negative experiences with communication.

Additional Ratings:
BirdEye: 3.3 stars based on 7 reviews, reflecting a similar trend of mixed customer satisfaction.
Total Lead Smart Rating: 5.0/10, based on a balance of positive feedback about product features and significant concern regarding customer service and responsiveness.

Conclusion:
Vivint Smart Home offers valuable security solutions with effective smart technology in Huntsville, TX. Customers appreciate the ease of use and installation of the systems; however, prospective clients should consider the mixed reviews, particularly regarding customer support and service responsiveness before making a decision.