Guardian Alarm of Cincinnati in Cincinnati, Ohio 45237

Guardian Alarm of Cincinnati

6222 Wiehe Rd, Cincinnati, OH 45237

4.2 (64 reviews)

Overview:
Guardian Alarm of Cincinnati is a security service provider located in Cincinnati, Ohio. The company specializes in alarm systems and monitoring services, delivering professional and prompt service to its customers.

Services Provided:
– Security system installation
– Alarm monitoring
– Technical support
– Customer service

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (513) 791-7900
Website: https://guardianalarm.com/office-locations/cincinnati-security-systems/

Customer Reviews and Sentiment:
Guardian Alarm of Cincinnati has a rating of 4.2 stars based on 64 reviews.

Positive feedback emphasizes the professionalism of the service technicians and their prompt response times. Customers have highlighted the quality of service, knowledgeable staff, and good customer support.

Examples of positive reviews include:
“Very professional, a gentleman of a service guy.” – Gwen Styles
“A+++. Great service and knowledgeable techs.” – Bill Murphy
“Ryan and Spencer did a great job and were super friendly and helpful.” – Kris Kopp

Negative sentiments point to significant issues with customer service, particularly concerning billing and contract terms.

Examples of negative reviews include:
“Worst customer service.” – Saleh Hilal
“Still being charged for it… no one will return my calls.” – Squeechums
“They want the full amount for 2 years of service they won’t be providing.” – Tim Rettig

Review Summary:
Positive Sentiments: Professionalism, prompt service, knowledgeable technicians, and good customer support.
Negative Sentiments: Poor customer service, billing issues, and lack of communication regarding contract terms.

Additional Ratings:
BirdEye: 4.2 stars based on 64 reviews, indicating a generally favorable view with some critical feedback.
Total Lead Smart Rating: 7.5/10. This rating reflects strong positive sentiments for service quality and professionalism, tempered by significant complaints about customer service and contractual obligations.

Conclusion:
Guardian Alarm of Cincinnati appears to be a reputable choice for security services in the area, noted for professionalism and responsiveness. However, potential customers should be aware of the reported customer service issues and carefully consider contract terms before proceeding.

Member Since August 2024

Listing Id 147810

Contact Info

6222 Wiehe Rd, Cincinnati, OH 45237
(513) 791-7900
Lead Smart Rating :
7.5/10.0

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6222 Wiehe Rd, Cincinnati, OH 45237

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Reviews

Gwen Styles

3 weeks ago

Very professional, a gentleman of a service guy

Saleh Hilal

4 months ago

Worst customer service

Mano

6 months ago

The tech was very professional and on time!

Bill Murphy

7 months ago

A+++. Great service and knowledgeable techs……A+. monitoring and tech help if needed

Tim Rettig

7 months ago

My company had been a customer for years. We had an issue with our system, which was admittedly old. When they came out they suggested to prevent future problems that a part should be upgraded. They didn’t mention that the upgrade would change our month to month agreement that we had to a new 5 year agreement. The employee who signed the agreement didn’t read the fine print. Almost three years later we sold the office condo and just received a collections letter for the remaining two years of service. They want the full amount for 2 years of service they won’t be providing. If they were reasonable they would provide a reasonable buy-out to cover the cost of the part and installation. But they are not reasonable. So before you sign anything with this company, make sure you read the fine print. By default, their agreements are 5 years long, and auto-renew in 5 year increments. You have to give 60 days notice before the anniversary in order to get out of their onerous contracts.

Squeechums

8 months ago

Cancelled my NVR and video monitoring 3 months ago. Still being charged for it. Been calling customer service over and over for the last month and no one will return my calls. Also no answer to direct texts/calls to my sales rep. Would not recommend doing business with them.

Overjoy O

9 months ago

I had 2 techs come out today , Payton and Ryan they both did an excellent job , good works and very helpful, I recommend them to anyone , whom need great service safety is the key ,and they both were concerned about safety , and I appreciate the service I received , today, And thank you guardian

Doris Mosher

11 months ago

I would recommend guardian alarm of Cincinnati. Very prompt. They call you if you have a problem with your system, even if you don’t know you have a provlem.

Kris Kopp

11 months ago

Great experience with my alarm upgrade. Ryan and Spencer did a great job and were super friendly and helpful. They got the job done really quickly and even enjoyed my cat trying to help them.

Eric Dickerson

11 months ago

Great customer service. On time very friendly. Patiently waited while our power went out.