Top Tier Security Solutions

Overview:
Top Tier Security Solutions is a reputable security system installation service located in Charlotte, NC. With a strong emphasis on customer service and safety, the company provides a variety of security solutions, including home alarm systems and surveillance installations.

Services Provided:
– Security system installation
– Home alarm systems
– Doorbell camera installation
– Solar energy systems

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (980) 428-5977
Website: https://www.toptier-securitysolutions.com/

Customer Reviews and Sentiment:
Top Tier Security Solutions has received an overall positive rating of 4.9 stars based on 482 reviews.

Positive feedback highlights include excellent customer service, knowledgeable technicians, and thorough installations. Examples of positive reviews are:
“Jarvis was excellent! Very nice and knowledgeable!” – Brian Dyra
“Carlos did a great job on my doorbell camera today, he stayed late just so it can be set up.” – Victoria Bantoe
“I highly recommend this security system company. Carlos’ installation was thorough and professional.” – Destiny Mobley

However, there is a notable negative review:
“The sales reps sold me a book of goods that was far different than our verbal discussion… Stay away, they have no real understanding of running a high-service, customer-oriented business.” – Ben Knosby

Review Summary:
Positive Sentiments: Highly praised customer service, knowledgeable and patient technicians, thorough installations, and overall professional experience.
Negative Sentiments: Issues with sales processes, contracts, and customer service responsiveness leading to dissatisfaction.

Additional Ratings:
BirdEye: 4.9 stars based on 482 reviews, indicating a trend of high customer satisfaction but with some concerns raised in a few reviews.
Total Lead Smart Rating: 8.5

Conclusion:
Top Tier Security Solutions appears to be a strong choice for security system installation in Charlotte, NC, known for their exceptional customer service and knowledgeable technicians. However, potential customers should take care to understand contract details and company processes, given the concerns expressed in some reviews.