Troy Ornamental Iron & Fence

Overview:
Troy Ornamental Iron & Fence is a fencing contractor based in Troy, MI. The company specializes in the installation and maintenance of ornamental iron and various types of fences, catering to both residential and commercial clients.

Services Provided:
Fence installation, fence repair, custom gates, ornamental ironwork.

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (248) 528-1400
Website: https://troyfence.com/

Customer Reviews and Sentiment:
Troy Ornamental Iron & Fence has received mixed reviews across various platforms:

Google Reviews: 3.6 stars based on 8 reviews.

Positive feedback emphasizes the quality of work and conscientiousness of the staff. Customers have praised the responsiveness and overall satisfaction with the finished product.

Examples of positive reviews include:
“Hi Walter is very conscientious. We had a problem with the fence and he took care of it. Looks terrific.” – Ann Manix
“A very unassuming company, but they do fast, quality work!” – Joanna Gay
“Great response from Walter from initial contact thru installation. Love my fence.” – Jeanette Knutson

However, there are notable complaints regarding communication, with some customers expressing frustration over a lack of responses.

Examples of negative reviews include:
“Never returned my call.” – Dung Tran
“I was communicating with Walter… before he completely stopped responding.” – Jesse V

Review Summary:
Positive Sentiments: High-quality workmanship, responsive service, and good customer care.
Negative Sentiments: Communication issues and lack of follow-through on inquiries.

Additional Ratings:
Total Lead Smart Rating: 6.0/10
This rating reflects a balanced perspective on customer satisfaction despite evident communication difficulties.

Conclusion:
Troy Ornamental Iron & Fence offers quality fencing services in Troy, MI, with positive customer feedback on their craftsmanship and responsiveness. However, potential clients should be mindful of existing communication issues that could affect the service experience.