Patriot Fence Railing Design in Springfield-MA, Massachusetts 1104

Patriot Fence Railing Design

50 Turnbull St, Springfield, MA 01104

4 (11 reviews)

Overview:
Patriot Fence Railing Design is a fence contractor located in Springfield, MA. The company specializes in fence installation and design, providing services across the Springfield area.

Services Provided:
– Fence installation
– Custom gates
– Professional consultation

Timings:
Monday to Friday: 9 AM to 5 PM

Contact Information:
Phone: (413) 733-3322

Customer Reviews and Sentiment:
The company has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 11 reviews.

Positive feedback highlights the professionalism, affordability, and quality of work done by Jason Simmons, the primary contractor. Customers have praised their straightforward approach and the aesthetic appeal of the installations.

Examples of positive reviews include:
“Jason was the most straightforward, professional, and affordable of our 3 quotes…” – K.S.
“Jason put our fence in… what a nice job he did, he really is a true professional!” – Richard Polastry
“The best very professional…..” – John Filippone

Negative sentiments point to issues with communication and project completion timelines. Customers have expressed dissatisfaction with the lack of follow-up after inquiries and complications with unfinished work.

Examples of negative reviews include:
“I called more than 10 times… I am still waiting for a call back.” – Y M
“Rudely insisted it looked fine… unacceptable.” – Al LaFleche

Review Summary:
Positive Sentiments: Professionalism, quality work, affordability, good customer interaction.
Negative Sentiments: Poor communication, project delays, dissatisfaction with installation quality.

Additional Ratings:
BirdEye: 4.0 stars based on 11 reviews, aligning with the trend of customer satisfaction but highlighting the communication issues.
Total Lead Smart Rating: 6.5/10. This rating reflects the overall quality of service and professionalism but is tempered by complaints regarding communication and project management.

Conclusion:
Patriot Fence Railing Design is a competent choice for fence installation services in Springfield, MA, known for its professional approach and quality work. However, potential customers should consider the mixed reviews regarding communication and timely project completion before making a decision.

Member Since July 2024

Listing Id 143532

Contact Info

50 Turnbull St, Springfield, MA 01104
(413) 733-3322
Lead Smart Rating :
6.5/10.0

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50 Turnbull St, Springfield, MA 01104

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Reviews

K.S.

8 months ago

Jason Simmons of Patriot Fence did my neighbors fence and it looks fantastic. He was also the the licensed contractor who we liked the most – he was the most straight forward, professional and affordable of our 3 quotes in the Agawam, MA area. Although we went a different way (my husband wanted to do it himself), I would definitely recommend and call on Jason in the future!

Y M

a year ago

I bought a house that has a fence installed by them. I wanted to make some changes to the fence. I called more than 10 times. I spoke with someone once, and six months later, I am still waiting for a call back. My fence was done by someone else.

Richard Polastry

a year ago

Jason put our fence in November of 2022 what a nice job he did ,he really is a true professional

john filippone

8 years ago

The best very professional…..

Al LaFleche

11 years ago

NEVER AGAIN! We contracted with these guys in April for two short sections of vinyl picket fence and gates for the front of the house. The gates had to be custom made so it took a while to get them. They got to us several weeks ago on a Saturday morning and took out the old fence and started setting up the new. We were in and out that day so couldn’t watch the progress. They were gone when we got home. One section was unfinished and the gates weren’t installed. The yard is pretty flat but the fence drops several inches on one side, according to them, following the lay of the land, despite the fact the bottom at one end is less than two inches above the ground and the other end is over 4 inches above the ground. The other section, even shorter has more drop. When then came to review what had been done after I complained, they rudely insisted it looked fine and that I should be happy with a crooked that I hated. When pressed, the only recourse they offered in place of correction was to “rip out” what they’d put in and refuse any refund of our deposit. My wife was able to finally sweet talk them into finishing the job, though it really is unacceptable. We have contacted another fence guy to make the corrections.