Tholl Fence Store in Sparks, Nevada 89431

Tholl Fence Store

#806, Sparks, NV 89431

3.7 (53 reviews)

Overview:
Tholl Fence Store is a reputable fence contractor located in Sparks, NV. The company specializes in providing a range of fencing solutions including installations and repairs for residential properties. With a history of service in the local community, they have developed a loyal customer base and are well-regarded for their expertise in fencing.

Services Provided:
– Fence installation
– Fence repair
– Residential fencing
– Consultation and estimates
– Customer support

Timings:
Monday to Friday: 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (775) 352-8256
Website: www.thollfence.com

Customer Reviews and Sentiment:
Tholl Fence Store currently holds a rating of 3.7 stars based on 53 reviews across various platforms.

Positive feedback emphasizes excellent customer service, clear communication, and quality craftsmanship. Customers have praised their promptness and the final appearance of their fence installations.

Examples of positive reviews include:
“I got my residential 20 year old wooden fence redone with Tholl and had an excellent experience.” – Yezenia Poulsen
“Tholl Fence Company is simply the Best.” – Steven Holt
“Only good fence company in Reno. World Class service.” – John Kukulica

Negative sentiments largely focus on poor handling of issues arising during installation, including damages to property and unsatisfactory customer service during conflict resolution.

The complaint outlined significant frustration regarding customer service and accountability for damage caused during installation.
“We hired Tholl to install fencing at our home and had nothing but issues with them…” – Edward Bondy

Review Summary:
Positive Sentiments: Efficient service, friendly staff, quality work, and good communication.
Negative Sentiments: Issues with installation damage, poor customer service, and collection agency involvement.

Additional Ratings:
BirdEye: 3.7 stars based on 53 reviews, mirroring the overall customer sentiment with a mix of satisfaction and complaints.
Total Lead Smart Rating: 6.2/10. This rating reflects a generally positive customer experience, though it is tempered by significant issues reported by several customers regarding service accountability and communication.

Conclusion:
Tholl Fence Store appears to be a solid option for fencing services in Sparks, NV, noted for their quality workmanship and professional attitude. However, prospective customers should be mindful of the mixed reviews, particularly regarding service issues, before making their decision.

Member Since July 2024

Listing Id 143452

Contact Info

#806, Sparks, NV 89431
(775) 352-8256
Lead Smart Rating :
6.2/10.0

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#806, Sparks, NV 89431

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Reviews

David Godley

20 hours ago

I called to see how much longer they would be open because I waited until the last minute like usual. The man said 5:00 I think so I told him I should be there by 4:55. He had the part on the counter. Zip bam boom and I was on my way.

Yezenia Poulsen

2 months ago

I got my residential 20 year old wooden fence redone with Tholl and had an excellent experience. Communication was clear and consistent. The work crew was friendly and respectful. The new fence looks great! I’ve had many compliments already. Great work!

Edison Garcia

8 months ago

I booked Tholl Fence to do a relatively small repair to my backyard fence but they originally told me it might take a few months for them to get to my fence. However, they called just a few weeks later and said they could send someone out in a couple days so that was a pleasant surprise. The repair looks very good and clean and will definitely use Tholl for any future fence repairs!

Steven Holt

10 months ago

OK people….listen up…Tholl Fence Company is simply the Best. As fourth Generation Nevadans (Reno/Sparks) we couldn’t be more pleased with their recent work at our home. Thirty-five years ago we had Tholl Fence install the original fence here and now we have had them back to install some new in our front yard and repair/replace the balance as needed. The job took a full week to complete. From start to finish they were simply superb!!! From Garrett the estimator, the office staff, Nick the residential superintendent, and finally the awesome installers Jose and Ulises were all fantastic!!!! If you are in the market for new Fencing look no further!! They do have a waiting period but make no mistake it will be Well worth the wait!!!

John Kukulica

a year ago

Only good fence company in Reno. World Class service. Efficient, friendly and Affordable.

alexei selemenev (Zhasher)

a year ago

Didn’t find what needed but place has everything fencing

Edward Bondy

a year ago

We hired Tholl to install fencing at our home in Montreux and had nothing but issues with them. During installation they dug up and broke our waterline and underground electrical and just buried the damage in the post hole without notifying us. We had to hire an outside company to fix their damage because Shawna said “they are not responsible for the damage” because we didn’t inform them of the locations of the pipes and wiring! We withheld final payment on the botched job because it cost us as much to have it fixed by the third party as we owed for the complete job that was not done satisfactorily. Well, Tholl turned us over to a collection agency which put a lean on our home to collect the final payment. Shawna works in the office was rude and would not accept any responsibility for the damage caused by their workers which they hid from us! Please learn from my mistakes and use a company that has higher ethical standards and knows the value of good customer service!

Margaret Reinhardt

a year ago

Tholl Fence is the best. I love my new redwood fence.

Lee Siegel

a year ago

Nice people to buy from

Laurence McAllister

a year ago

Great old place