Fence Specialties

Overview:
Fence Specialties is a fence supply store located in Riverside, CA. The company specializes in providing various types of fencing materials, catering to both individual and commercial needs.

Services Provided:
– Fencing materials (vinyl, split rail, chain link)
– Customer service for order placement and inquiries

Timings:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (951) 275-9252
Website: http://www.fencespecialties.com/

Customer Reviews and Sentiment:
Fence Specialties has received mixed reviews across various platforms:
Google Reviews: 3.6 stars based on 27 reviews.

Positive feedback highlights the company’s diverse inventory and some aspects of customer service. Customers have praised the knowledgeable staff and the range of fencing options available.

Examples of positive reviews include:
“Great great great!!! People, I arrived right at closing time due to heavy traffic… the boss was merciful enough to take care of me!” – charro Negro
“If you need ANY type of fencing, this is the place.” – Kirk Edwards
“Rick knows his stuff. They had the fence parts I needed.” – Abraham Guillen

Negative feedback points out severe shortcomings in customer service, with some customers labeling it as unacceptable.

Examples of negative reviews include:
“The worst customer service I’ve ever experienced from a vendor.” – Jordan Gibson
“Horrible service the owner is such a jerk and EXTREMELY rude.” – Kelly Santillan
“I will have to find another company for my future projects.” – Al Barajas

Review Summary:
Positive Sentiments: Knowledgeable staff, diverse fencing options, and accommodating service at times.
Negative Sentiments: Poor customer service experiences, unprofessional interactions, and issues with order readiness.

Additional Ratings:
BirdEye: 3.5 stars based on 27 reviews, reflecting similar sentiments regarding service quality.
Total Lead Smart Rating: 5.5/10 (This rating considers the mixed feedback, with significant positive notes about products but equal weight given to numerous complaints about service.)

Conclusion:
Fence Specialties in Riverside, CA, offers a wide selection of fencing materials and knowledgeable staff but struggles with customer service, which could impact potential customers’ experiences. While the product offerings are well-regarded, prospective buyers should be prepared for varying levels of service reliability.