Privacy Connection in Richmond-IN, Indiana 47374

Privacy Connection

7828 State Road 227 N, Richmond, IN 47374

4.4 (13 reviews)

Overview:
Privacy Connection is a veteran-owned fence contracting business located in Richmond, Indiana. The company specializes in installing and repairing various types of fencing, focusing on customer satisfaction and quality craftsmanship.

Services Provided:
Fence installation, fence repair, privacy fencing, shadow-box style panels, customer service, project updates.

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (765) 914-4622

Customer Reviews and Sentiment:
Google Reviews: 4.4 stars based on 13 reviews.

Positive feedback emphasizes the professionalism, promptness, and quality of work. Customers have praised the team’s communication throughout the project, the personal touch of the owners, and the overall satisfaction with the finished product.

Examples of positive reviews include:
“Prompt, professional. Carla kept us informed regarding the progress of our project.” – Greg Haycox
“Privacy Connection updated our back fence… I highly recommend this company.” – Rosemary Fitzgerald
“They did an amazing job!!!!!!! We are so happy with the job they did.” – Becky Carr

Negative sentiments highlight issues regarding communication and follow-through on commitments.

Examples of negative reviews include:
“Not professional and never returned phone calls.” – Nancy Fulcher
“Doesn’t follow through on commitments and doesn’t call clients back.” – Josh Weatherly

Review Summary:
Positive Sentiments: Professionalism, prompt service, quality work, effective communication, and community engagement.
Negative Sentiments: Issues with communication and follow-through on commitments.

Additional Ratings:
Total Lead Smart Rating: 7.5/10. This rating reflects a strong positive sentiment from many customers, with a few notable concerns about communication and commitment that slightly lower the overall score.

Conclusion:
Privacy Connection appears to be a reliable choice for fencing services in Richmond, IN, known for its professionalism and quality craftsmanship. Potential customers should be mindful of the mixed feedback regarding communication before making a decision.

Member Since July 2024

Listing Id 142404

Contact Info

7828 State Road 227 N, Richmond, IN 47374
(765) 914-4622
Lead Smart Rating :
7.5/10.0

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Listing location

7828 State Road 227 N, Richmond, IN 47374

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Reviews

Greg Haycox

a month ago

Prompt, professional. Carla kept us informed regarding the progress of our project . Jerry and his team did a great job.

Nancy Fulcher

a year ago

Not professional and never returned phone calls.

Travis Templeton

a year ago

Very fast and good quality!

Rosemary Fitzgerald

a year ago

Privacy Connection updated our back fence for us. It was falling apart in disrepair, and they replaced it with shadow-box style panels. It looks so much better – my only regret was that I didn’t call them sooner! I highly recommend this company. All around nice people!

Becky Carr

2 years ago

We had our privacy fence blow down during a recent storm. We called 4 different fence options. They got back with us immediately and came out to give us an estimate. They weren’t the lowest bid or highest. We chose them because when we met with them we trusted them. They did an amazing job!!!!!!! We are so happy with the job they did. Highly recommend!!!!!!

Admiral Eric (Eric Lewis)

2 years ago

Veteran owned small business. Owners Jerry (USMC) and Carla Powell, and their crew Robert and Phillip, did an excellent job from estimating and contracting all the way through completion. They cleaned up after themselves, were respectful, and honored their commitment. Their price was very fair, too. Before they left, Jerry and the crew even helped me get the hole dug and post set to mount my flag pole next to my wheelchair ramp where I can reach it to lower it on appropriate days. Thank you, brother! The personal touches are what make it more than just a business. It’s part of the community.

Nancy Sibert

2 years ago

Very professional…and hard workers…and do excellent work for all their customers..

Patti Fowler

2 years ago

Good job!!!

Josh Weatherly

4 years ago

Doesn’t follow through on commitments and doesn’t call clients back

Penny Wigger

5 years ago

Beautiful work!!!! we could not be happier!!!!!!!!!