Walpole Outdoors – Norwalk in Norwalk-CT, Connecticut 6851

Walpole Outdoors – Norwalk

181 Westport Ave, Norwalk, CT 06851

3.5 (6 reviews)

Overview:
Walpole Outdoors – Norwalk is a fence contractor based in Norwalk, Connecticut. They specialize in providing high-quality fencing and outdoor products, catering to both residential and commercial clients. The company is located at 181 Westport Ave, Norwalk, CT 06851.

Services Provided:
– Fencing installation
– Outdoor product solutions
– Mailbox and post installation
– Railings installation

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (203) 255-9010
Website: https://www.walpoleoutdoors.com/locations/norwalk-walpole-outdoors

Customer Reviews and Sentiment:
Walpole Outdoors – Norwalk has garnered mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 6 reviews.

Positive feedback often highlights the knowledgeable staff, selection of products, and the quality of installations.

Examples of positive reviews include:
“Everyone that I had contact with has been kind, knowledgeable, and patient.” – Jen Simonetti
“The quality appears to be as advertised.” – Lisa Schwartz
“We were very happy with the purchase and installation.” – Linda Roth

However, there have been significant complaints regarding customer service and unresolved issues.

Examples of negative reviews include:
“Terrible customer service; particularly for the very high price.” – Scott Friesen
“He has been completely unresponsive to emails and phone messages.” – Daniel Adamson

Review Summary:
Positive Sentiments: Knowledgeable staff, good product selection, quality installations, efficient service.
Negative Sentiments: Poor customer service, communication issues, unresolved complaints.

Additional Ratings:
BirdEye: 3.5 stars based on 6 reviews, indicating a similar trend of mixed sentiment among customers.
Total Lead Smart Rating: 5.5/10. This rating takes into account the overall customer satisfaction, quality of services, as well as the significant customer service complaints that appear to be ongoing.

Conclusion:
Walpole Outdoors – Norwalk offers a variety of outdoor and fencing solutions with a reputation for quality and product selection. However, potential customers should be cautious due to several complaints regarding customer service and unresolved issues.

Member Since July 2024

Listing Id 141141

Contact Info

181 Westport Ave, Norwalk, CT 06851
(203) 255-9010
Lead Smart Rating :
5.5/10.0

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181 Westport Ave, Norwalk, CT 06851

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Reviews

K C

a year ago

nice place. Good selection

Jen Simonetti

2 years ago

I enjoyed working with Walpole Woodworkers during my recent project. I searched for months to find the perfect mailbox and post and I found them at Walpole! Everyone that I had contact with at the Westport location has been kind, knowledgeable, and patient. I particularly found the showroom manager, Mark to be helpful when he assisted me in selecting just the right products. My mailbox and post were ordered and installed in no time at all and it looks amazing. I am looking forward to my next project!

Lisa Schwartz

3 years ago

Our new Mailbox was installed quickly and the quality appears to be as advertised. Thanks to Mark for giving me time and choices. The efficiency and knowledge was much appreciated. I wish they put the lettering on the mailbox as an added service!

Scott Friesen

3 years ago

Terrible customer service; particularly for the very high price. Mark specifically was very difficult to work with and flat out said upon my asking him if they could either uninstall the numbers they installed and to fix the holes, or uninstall and reinstall new numbers, he told me that “there was no money in it for them.” He then told me to figure it out myself. I would think that their customer service would be better. Particularly for a local based company.

Daniel Adamson

3 years ago

I am writing to issue a formal complaint against Mark Collins of the Walpole Westport location. He has been completely unresponsive to emails and phone messages. Not only was our delivery broken on arrival but, after several months, we are still waiting to hear whether our light post will ever be installed. Honestly it was easier to build an in-ground pool than it has been to put a Walpole light fixture next to it. I have never complained about a retail experience in my life by his behavior has been unacceptable. As of this writing the months-long issue is unresolved and neither my wife nor I can even get a status update.

Linda Roth

4 years ago

We were very happy with the purchase and installation of the white railings we put on the front steps of our house. Everything looks great and we were glad that Walpole did what they said they could do.