Overview:
Great Lakes Fence Company is located in Garfield Heights, OH, specializing in fence installation and repair services. The company has garnered a mix of reviews from customers regarding their products and services.
Services Provided:
– Fence Installation
– Fence Repair
– Customer Service
Timings:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (216) 441-2600
Website: https://www.greatlakesfence.com/
Customer Reviews and Sentiment:
Great Lakes Fence Company has received a mix of feedback across various platforms, reflected in their Google Reviews rating of 3.8 stars based on 126 reviews.
Positive feedback emphasizes the company’s excellent customer service, quick and efficient installation, and quality workmanship. Customers have appreciated the timely responses and the care shown by staff towards resolving issues.
Examples of positive reviews include:
“Awesome customer service… GLFC Really look out for their customers!!!” – Francesco Sidoti
“Did wonderful work quick and efficient. Beautiful fence!” – Brandy Graham
“Could not be happier with the install.” – Shelby Horst
Negative sentiments highlight issues related to poor communication and customer service experiences. Several customers reported delays in the installation process and unresponsive management.
Examples of negative reviews include:
“I would not even give a single star… the worst customer service.” – Tanya jhalawad
“The company’s management is also very rude.” – Marc Zkiab
Review Summary:
Positive Sentiments: Excellent customer service, efficient and quality installation, responsiveness to issues.
Negative Sentiments: Poor communication, rude management, delays in service.
Additional Ratings:
BirdEye: 3.8 stars based on 126 reviews, reflecting a similar mix of satisfaction and complaints.
Total Lead Smart Rating: 6.3/10, derived from the balance of positive customer experiences against the significant complaints about service delays and communication issues.
Conclusion:
Great Lakes Fence Company offers a range of fencing solutions in Garfield Heights, OH, and is noted for their good customer service and quality work. However, prospective customers should be cautious of recurring complaints regarding communication and service delays, which could impact their overall experience.
Member Since July 2024
Listing Id 137923