Decatur Fence Company

Overview:
Decatur Fence Company is a fencing contractor based in Decatur, Illinois. Located at 1249 N 21st St, they offer various fencing solutions aimed at both residential and commercial clients in the area.

Services Provided:
– Fence installation
– Fence repair
– Custom fencing solutions

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (217) 428-1545
Website: www.thedecaturfencecompany.com

Customer Reviews and Sentiment:
Decatur Fence Company has received mixed reviews across various platforms:

Google Reviews: 3.1 stars based on 8 reviews.

Positive feedback highlights the company’s professionalism, promptness, and quality of work. Customers have appreciated the friendly staff and the thoroughness of the work performed.

Examples of positive reviews include:
“Very professional and prompt service.” – Wittney Burns
“Very professional and knowledgeable.” – Lacey Swinburne

However, some complaints focus on the high cost of services and communication issues, with several customers expressing dissatisfaction regarding responsiveness and the quality of workmanship.

Examples of negative reviews include:
“Took over a week to even get a response…” – John Hughes
“Very expensive and very unprofessional.” – Todd White

Review Summary:
Positive Sentiments: Professional service, friendly staff, quality workmanship, and timely project completion.
Negative Sentiments: High costs, poor communication, and unsatisfactory workmanship on some projects.

Additional Ratings:
BirdEye: 3.1 stars based on 8 reviews, reflecting a similar trend of customer satisfaction with notable complaints.

Total Lead Smart Rating: 5.2/10
This rating is based on overall customer satisfaction, including numerous positive sentiments but also significant concerns regarding service costs and communication.

Conclusion:
Decatur Fence Company offers a range of fencing services characterized by a team praised for professionalism and friendliness. However, potential clients should be cautious of the mixed reviews, particularly concerning pricing and customer service responsiveness.