Fortress Fencing in Carrboro, North Carolina 27510

Fortress Fencing

402 Jones Ferry Rd, Carrboro, NC 27510

4.3 (39 reviews)

Overview:
Fortress Fencing is a fencing contractor located in Carrboro, NC. They are known for their work in commercial fencing projects, having previously engaged in residential work. The company has built a reputation for quality construction and exceptional customer service.

Services Provided:
– Commercial fencing
– Residential fencing (previously)
– Fence repair and replacement
– Material recommendations

Timings:
Monday to Friday: 9 AM to 5 PM
Saturday: Closed
Sunday: Closed

Contact Information:
Phone: (919) 960-2911
Website: www.fortressfencingnc.com

Customer Reviews and Sentiment:
Fortress Fencing has garnered a generally positive response from customers with a Google Reviews rating of 4.3 stars based on 39 reviews.

Positive feedback highlights their customer support, professionalism, and quality of work.

Examples of positive reviews include:
“Great customer service” – Ramon Alfaro
“Overall I couldn’t be happier with both their transparency and the finished product” – Marshall Fritz
“They were helpful and professional during the whole process.” – Bob Sprentall

However, there are notable complaints regarding customer service and issues with product durability.

Negative sentiments include:
“My 3-year old fence has several crumbling post footings… they wouldn’t fix it.” – Josh Day
“The owner is very caustic in his attitude.” – John Ward

Review Summary:
Positive Sentiments: Excellent customer service, quality workmanship, professionalism, transparency, and helpfulness.
Negative Sentiments: Customer service issues, complaints regarding product durability, and unhelpful management response.

Additional Ratings:
BirdEye: 4.3 stars based on 39 reviews, indicating overall customer satisfaction despite the few negative experiences.
Total Lead Smart Rating: 7.5/10, reflecting strong positive feedback on customer service and the quality of fencing constructed, albeit tempered by some negative reviews regarding durability and management responses.

Conclusion:
Fortress Fencing is regarded as a solid choice for fencing projects in Carrboro, NC, known for their quality construction and excellent customer service. However, potential clients should approach with awareness of some concerns regarding product durability and management responsiveness.

Member Since July 2024

Listing Id 136005

Contact Info

402 Jones Ferry Rd, Carrboro, NC 27510
(919) 960-2911
Lead Smart Rating :
7.5/10.0

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Listing location

402 Jones Ferry Rd, Carrboro, NC 27510

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Reviews

John Traversaro

4 months ago

Fortress Fence built our residential fence several years ago and it has held up great. Recently, a tree came down and took out a section of the fence and we were disappointed to find out that Fortress no longer performs residential work. However, over the past week or so, I have had the pleasure of working with Jason Truesdale @ Fortress and he has helped us so much as far as getting materials for the fence replacement. The customer support they’ve provided is second to none and I could not be happier or more grateful for their help. Even though they are no longer in the residential market, I cannot recommend them highly enough. They stand behind their work and their customers. I can’t ask for anything more.

Josh Day

a year ago

My 3-year old fence has several crumbling post footings. They sent someone to take a look. He said he didn’t understand why the concrete was failing. Regardless, I afterwards received an email with a questionable excuse as to why they wouldn’t fix it.

John Ward

a year ago

The owner is very caustic in his attitude.

Monte Baggz

a year ago

Great Overall

Brent C. Chambers

2 years ago

They work strictly commercial projects; mine was residential a few years back.

Bob Sprentall

2 years ago

Fortress built a wood fence for me several years ago. They were helpful and professional during the whole process. The fence has held up very well over the years and they’d be my first choice in the future.

Ramon Alfaro

2 years ago

Great customer service

Marshall Fritz

3 years ago

I contracted Fortress Fencing to build a horizontal fence for my property, and the results are fantastic! The project is beautiful, with no gaps beneath the fence anywhere, and the project was completed in just over 2 days. Additionally, they were extremely professional, kept me informed about when the construction would occur, and gave an exact estimate when they initially arrived to give me a quote for the project, broken down into each aspect of the pricing. Overall I couldn’t be happier with both their transparency and the finished product, and would highly recommend them to anyone looking for a fencing project. Edit: I had a small tree (~15 feet tall) fall on the fence and didn’t damage it at all. Great quality construction.

Adrian Ilie

3 years ago

Very helpful with recommendations even if it meant buying from somewhere else.

Richard Williams

3 years ago

Great place with friendly people..your one stop shop for all your fencing needs