Palmetto Fence Co, Inc in Beaufort, South Carolina 29906

Palmetto Fence Co, Inc

815 Robert Smalls Pkwy, Beaufort, SC 29906

3.7 (18 reviews)

Overview:
Palmetto Fence Co, Inc is a fence contractor based in Beaufort, SC. With a commitment to quality and prompt service, the company specializes in the repair and installation of fences, particularly in response to weather-related damage.

Services Provided:
– Fence installation
– Fence repair
– Emergency services (post-storm repairs)

Timings:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (843) 524-4553
Website: http://palmettofencesc.com/

Customer Reviews and Sentiment:
Palmetto Fence Co, Inc has received varied reviews across different platforms, reflecting both positive and negative experiences:

Google Reviews: 3.7 stars based on 18 reviews.

Positive feedback highlights the company’s quick response times and professional service. Customers often mention the quality of work and the reliability of the team.

Examples of positive reviews include:
“Palmetto Fence did an outstanding job on our fence… they were knowledgeable and professional.” – Tammy Z
“Excellent customer service from Susan and her team… the fence itself is beautiful.” – Sarah Meyers

On the other hand, there are complaints regarding communication issues and delays in service. Several customers expressed frustration with difficulty in getting estimates and lack of follow-through.

Negative reviews include:
“Been waiting over a month for an estimate, most of the time they just don’t answer the phone.” – Robert Steif
“Nobody showed. We were waiting from 4 p.m. to 7 p.m., but nobody called, cancelled, or came.” – Paul Hill

Review Summary:
Positive Sentiments: Quick response to repairs, professionalism, high-quality work, and great customer service.
Negative Sentiments: Poor communication, delays in providing estimates, and missed appointments.

Additional Ratings:
BirdEye: 3.7 stars based on 18 reviews, indicating a similar blend of satisfied and dissatisfied customers.
Better Business Bureau (BBB): The business has a profile but is not accredited, with a BBB rating of NR (No Rating). There have been multiple complaints regarding poor communication.

Total Lead Smart Rating: 5.5/10
This rating reflects the company’s mixed reputation. While many customers praise the work quality and responsiveness, the communication issues and negative experiences slightly diminish the overall score.

Conclusion:
Palmetto Fence Co, Inc has proven to be a reliable choice for fencing needs in Beaufort, SC, especially for those requiring quick repairs after storms. However, potential customers should be cautious about the mixed reviews, particularly regarding communication and service delays.

Member Since July 2024

Listing Id 135331

Contact Info

815 Robert Smalls Pkwy, Beaufort, SC 29906
(843) 524-4553
Lead Smart Rating :
5.5/10.0

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Listing location

815 Robert Smalls Pkwy, Beaufort, SC 29906

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Reviews

Palmetto Fence Company

11 months ago

Palmetto Fence did an outstanding job on our fence. After hurricane Matthew we had a lot of fence damage and they came out and fixed/replaced our fence in a timely manner. They were knowledgeable and professional, I would highly recommend them! Tammy Z

Kimberly Caffero

11 months ago

I first worked with Palmetto Fencing back in 2016. We had just moved to Beaufort. They were the first fencing company I called and I couldn’t be more happier with the quality of the fence that we still have. Not even three months of having the fence installed, hurricane Matthew had took out part of our fence from a tree that had fallen from the neighbors yard. Once I got back into town, I called Palmetto Fencing letting them know that part of the fence had come down due to the tree. I expressed my concern as I do have dogs that utilize the fenced in area. Not even 48 hours later, I woke up to my fence being repaired . I can’t express enough of my gratitude for how quickly our fence was fixed. I will forever recommend Palmetto Fencing for anyone who is looking for a good quality fence.

Tom. Russo

a year ago

Call N call N call. And I keep on getting hung up on

Robert Steif

2 years ago

Been waiting over a month for an estimate, most of the time they just don’t answer the phone

Kimberly Moreland

2 years ago

I’ve been calling to get an estimate for almost a month & I spoke with someone once who told me they all had covid and advised I called back a week after but now no one answers when I call.

Paul Hill

3 years ago

Nobody showed. We were waiting from 4 p.m. to 7 p.m., but nobody called, cancelled, or came. NOT GOOD!

Ashlee Houck

3 years ago

We had a fence installed on 2/5/2020. Paid our deposit prior to the installation *day of consultation. After installation we made several attempts to send and meet to pay for the remaining balance. The check was sent out after several attempts (returned to sender because they gave us the wrong address). After they received the check, they held on to the check until 7/22/2020! They never processed the final payment after nearly 6 months of holding on to it. This is no way to run a business and absolutely ridiculous. I do not recommend this business and would never run a business in this manner.

David King

5 years ago

Susan and her employees demonstrated professionalism and knowledge of the industry. I will definitely be using them in the future. I would highly recommend their services for your fencing needs.

Steve Tarrance

5 years ago

Great local company

Sarah Meyers

5 years ago

Excellent customer service from Susan and her team. Susan goes above and beyond and is a pleasure to deal with. You really feel in safe hands and that you are getting quality work when you do business with Palmetto Fence Co. The fence itself is beautiful, we couldn’t be happier and Ramone and his crew worked so hard to get it done in a timely manner. I would recommend Palmetto Fence Co. to anyone!