Dr.Decks

Overview:
Dr. Decks is a premier deck building company located in Tacoma, WA, specializing in creating unique and functional outdoor living spaces. With a strong commitment to quality and customer satisfaction, Dr. Decks leverages both expertise and innovative designs to exceed clients’ expectations.

Services Provided:
– Custom Deck Building
– Waterproofing Solutions
– Outdoor Living Design
– Functional Space Design

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (253) 565-1122
Website: http://www.drdecks.com/

Customer Reviews and Sentiment:
Google Reviews: 4.8 stars based on 16 reviews.

Positive feedback shines a spotlight on the company’s craftsmanship, professionalism, and the ability to tailor designs to client needs. Customers particularly praised the artistically executed projects and thorough communication throughout the process.

Examples of positive reviews include:
“Dr. Decks exceeded our expectations… the whole crew was professional and kind.” – Amanda Bowers
“More than just a Deck Builder– Jason is a mentor to many up and coming builders.” – LAWRENCE Winterburn
“Beautiful craftsmanship. Simply extraordinary.” – Alexander

However, there is a notable complaint regarding customer service, indicating a gap in client interaction that affected one customer’s experience negatively.

A selection of negative sentiment:
“Absolutely rude customer service, did not have a fun experience at all.” – Michelle Delahaie

Review Summary:
Positive Sentiments: Exceptional craftsmanship, thorough communication, professional behavior, and tailored designs that cater to client needs.
Negative Sentiments: One report of poor customer service experience impacting overall satisfaction.

Additional Ratings:
BirdEye: 4.8 stars based on 16 reviews, noting the same trend of customer satisfaction with a highlight on the craftsmanship.
Total Lead Smart Rating: 8.5/10. This score reflects the company’s strong positive customer feedback, exceptional workmanship, but also acknowledges the isolated negative review regarding customer service.

Conclusion:
Dr. Decks stands out as a top choice for deck building in Tacoma, WA, noted for its remarkable craftsmanship and dedication to customer satisfaction. Prospective clients should take note of the overall high reviews while also being aware of the isolated complaints regarding customer interaction.