Overview:
CMR Outdoor Living, located in Mason, OH, specializes in outdoor living spaces and renovations, focusing primarily on decks and patios. With a commitment to quality and customer service, they have established a solid reputation in their area.
Services Provided:
– Deck installations
– Patio covers
– Outdoor fireplaces
Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.
Contact Information:
Phone: (513) 601-1789
Website: https://www.cmroh.com/
Customer Reviews and Sentiment:
CMR Outdoor Living has received a positive overall rating of 4.6 stars based on 35 reviews.
Positive feedback emphasizes the company’s thoroughness, quality of work, friendliness, and excellent communication. Customers have expressed satisfaction with their outdoor projects, particularly deck installations.
Examples of positive reviews include:
“The workers are very nice and very thorough… the deck looks phenomenal!” – Todd Hunsche
“Communication, planning, and execution are exemplary.” – Albert Siewe
“We couldn’t be happier with our patio cover… excellent quality!” – Lina M
However, some complaints highlight issues with customer service and project management. Several customers reported dissatisfaction regarding repairs and unfinished work.
Examples of negative reviews include:
“Do not use this company!! They will charge you for an outdoor fireplace insert but actually give you one that is for indoors only.” – Holly M
“All I need is to repair/replace 2 screens… service after the fact may leave you ‘on your own to deal with’.” – Mike Wilking
Review Summary:
Positive Sentiments: High-quality workmanship, thorough installations, friendly staff, and excellent communication.
Negative Sentiments: Issues with customer service post-installation, unfinished projects, and lack of follow-through on repairs.
Additional Ratings:
BirdEye: 4.6 stars based on 35 reviews.
Total Lead Smart Rating: 7.5/10. This rating reflects the high level of customer satisfaction regarding quality of work and friendliness, tempered by some serious complaints regarding project follow-ups and service post-completion.
Conclusion:
CMR Outdoor Living showcases a solid track record for outdoor renovations, particularly in deck and patio installations. They are noted for their quality work and customer care; however, potential clients should be wary of the mentioned service issues and project management concerns.
Member Since July 2024
Listing Id 130380