NW Home Exteriors

Brent Mahaney

a week ago

Worst contractor I’ve ever dealt with. I had a leak in my closet, and had Ivan come over to look at it and assess the problem. He said we needed a new flat roof and got me an estimate. He said the roof was pitched incorrectly and that he would fix that problem as well. Months went by and still no fix. The rains continued to get into the closet and caused black mold, so I had to make an insurance claim and get the ceiling and walls of the closet removed and replaced. They ended up replacing the roof by early summer 2023, after initially hiring them in late 2022. By October when the fall rains returned, I was up on the roof adding moss preventer, and saw how bad the brand new roof was. It had about 200 gallons of water pooling on it. By March 2024, the leaking had returned in the exact same corner of the closet. I had to have the brand new drywall that was just replaced ripped right back out again. I called them again to check out the enormous amount of water sitting on the roof and the leak, and they now said that the leak was likely coming from failed siding. I asked them to fix this problem and to repitch the roof so that water won’t sit on it. Ivan told me that its “natural” for a bit of water to sit on a flat roof, which I of course laughed at because he was just trying to cover their butts for liability on this issue. I got the new estimate on the siding, gutters and soffets to be replaced, and Ivan told me it would be done by the end of March, by April, I started asking them when my job was going to me done, which they ignored my messages for weeks. In May, I threatened to rescind the contract, and they finally responded by saying that I was scheduled “this month” By June 17, I told them to return my down payment so I could find a company that cares. They again said that “you are on the schedule for this month” So here we are at the beginning of July, and I finally have people working on the problems. Ivan took me up to the roof yesterday after they had peeled the membrane off, and he showed me the brand new plywood under it had clearly been wet, saying he would get me an estimate for new plywood, which of course I would have to pay for. Screw that. I told him to fix the pitch issue, do the siding and gutters and soffets as he was hired to do, and then I’m done with them. I will never, ever work with this company again. They have done such shoddy work, delayed my job over and over causing more water damage, and outright lied to me over and over. And they keep trying to con me into doing more work than we agreed to. I have nothing but hatred for this company now.

Danny Tam

a month ago

My personal experience with this company ( NW Home exteriors ) not good. they do not operate in good faith. After they have received the final payments from us. They do not return call or text msg or Email. we are still waiting for our warranty info from the roof they installed for us in Nov 2023. Going to file complain with BBB. Will not do business with them again.

German Karns

2 months ago

We are very pleased with our bathroom renovation. It is great to have a large shower in stead of our small shower. We are extremely happy with the men who did the renovation project. Mario and Matthew were excellent, by answering questions about the project and respecting our home. These men were the best and we can not thank them enough for the work they performed. Thank you again NW Exteriors and team for the remodeling. Portland Oregon

Anthony D'Silva

2 months ago

Nice work by Ivan and team on replacing our roof. Very satisfied with workmanship. Very responsive in answering questions

gianna d

2 months ago

Nice work by Ivan and team on replacing our roof. Very satisfied with workmanship. Very responsive in answering questions

Gloria Palau

2 months ago

Enthusiastic. Came to fix our flashing at no cost to us!

keith Palau

2 months ago

We’ve been very happy with our new roof, 5 years in and it’s looking great. We had a minor issue recently to ask about, they took care of it cheerfully

Raguraman Venkatesan

2 months ago

We are very happy with our new roof installed by NWHomes. Ivan was very professional and explained all the different options to us. The price was excellent and the the crew completed the job quickly and efficiently. Portland, Oregon.

Y NT

2 months ago

Nw homes did an awesome job on my new kitchen.

Gregg Peat

2 months ago

NW Home Exteriors did a great job fixing damage to our roof, siding, gutters, and painting resulting from a downed tree during the January 2023 wind storms in Lake Oswego (Lake Grove), OR. I appreciated their very quick turnaround on bidding the job and starting and completing the work, and their rep, Ivan Mora, was super responsive. Would highly recommend, and will be using them in the future for any home repairs or updates!