Dock and Decks in Gulf Shores, Alabama 36542

Dock and Decks

7300 Roscoe Rd Suite 103, Gulf Shores, AL 36542

4.5 (26 reviews)

Overview:
Dock and Decks is a construction company located in Gulf Shores, AL, specializing in deck and dock construction and repair. They have built a strong reputation for their workmanship and customer service, catering primarily to clients in coastal areas.

Services Provided:
– Deck replacement and installation
– Dock construction and repair
– Marine-related construction services
– Customer consultation and support

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (251) 981-3325
Website: https://dockanddecks.com/

Customer Reviews and Sentiment:
Dock and Decks has received positive feedback with a rating of 4.5 stars based on 26 reviews across various platforms.

Positive feedback highlights their high-quality workmanship, prompt service, professional behavior, and excellent customer service.

Examples of positive reviews include:
“Absolutely satisfied with the workmanship and professionalism.” – Casey Langley
“Very prompt and knowledgeable with professional service.” – Steve S

The complaint mentioned difficulties in communication and service follow-up, resulting in customer dissatisfaction.

Negative feedback includes:
“Called 3 times and was assured… No one ever came out nor called me to explain.” – Randy Sharp

Review Summary:
Positive Sentiments: High-quality workmanship, professionalism, prompt service, and excellent customer support.
Negative Sentiments: Issues with communication and service follow-up.

Additional Ratings:
BirdEye: 4.5 stars based on 26 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): The business has a profile, but its accreditation status is not mentioned.
Total Lead Smart Rating: 8.1/10 (Calculated based on reviews, ratings, and feedback from various platforms). This rating reflects overall customer satisfaction and the occasional issues in service follow-up mentioned in reviews.

Conclusion:
Dock and Decks appears to be a reliable choice for deck and dock construction and repair services in Gulf Shores, AL. The company is characterized by its high-quality workmanship and professional conduct. However, potential clients should be aware of past service follow-up issues before engaging their services.

Member Since July 2024

Listing Id 128530

Contact Info

7300 Roscoe Rd Suite 103, Gulf Shores, AL 36542
(251) 981-3325
Lead Smart Rating :
8.1/10.0

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7300 Roscoe Rd Suite 103, Gulf Shores, AL 36542

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Reviews

Casey Langley

2 months ago

Have worked with Dock and Decks on a few projects over the past couple of years and have been nothing but absolutely satisfied with the workmanship and professionalism. They take the time to answer questions and put in the extra effort to ensure that everything is completed to the highest standard! Highly recommended!

Scott Fatzinger

3 months ago

These folks were fantastic in replacing our two level decks and rails with composite and wire rails. We would highly recommend!

Paul Domingoes

a year ago

Very nice and helpful customer service.

Steve S

a year ago

Dock and Decks were wonderful to work with. Very prompt and knowledgeable with professional service. I highly recommend them to anyone.

Maryann Beard

2 years ago

Fast and excellent service.

sandra stewart

2 years ago

Competent, friendly and helpful.

Paul Cohen

2 years ago

Awesome customer service experience with all team members. Very competitive pricing and would buy from again.

Craig Austin

2 years ago

One stop shopping, had everything i needed, the pretty girl in the office is extremely knowledgeable about everything I needed, I would have forgot to many thing if not for her help!!! Awesome company!!

Randy Sharp

2 years ago

Called 3 times and was assured all 3 calls that someone would be out and estimate my dock replacement No one ever came out nor called me to explain. The owners and I live on the same very small Island so I figured I give the work to a neighbor. Unfortunately never got the chance. Update You are either lying or mistaken I spoke to a woman who I believe is one of the owners. I told her that the company came highly recommended by a neighbor on my street ( Mr Smith, Peninsula Dr) she took my address and I never heard back I called about 3 weeks later and the same person answered and apologized and said we are really busy and the only time they can get out is when it’s raining. Luck would have it that it’s was raining and she said since it’s raining, I’ll have someone come thatafternoon. Again, no one came, no response. Waiting about a week and left a message, never heard back. How would you have a record of my calls? You don’t know my number!

Tim Self

3 years ago

We recently had our entire pier rebuilt by Dock and Decks after it was destroyed by Hurricane Sally. Finding a marine company that will even show up to provide a quote is a challenge, but this company was responsive and delivered as quoted despite supply and labor issues plaguing the coastal area. Our dock looks great and they were easy to work with throughout the process. I would highly recommend them for dock and marine repair work. Thanks again!