Elite Decking

Overview:
Elite Decking is a professional deck building company located in Elk Grove Village, Illinois. They specialize in creating high-quality decks that are durable and crafted with premium materials to withstand various weather conditions.

Services Provided:
– Deck building
– Deck repairs
– Use of premium materials
– Attention to detail
– Timely project completion

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (847) 258-5438
Website: www.elitedecking.com

Customer Reviews and Sentiment:
Elite Decking has received positive reviews across various platforms:

Google Reviews: 4.5 stars based on 8 reviews.

Positive feedback emphasizes the company’s craftsmanship, use of durable materials, and commitment to timely service. Customers have highlighted the attention to detail and overall quality of work.

Examples of positive reviews include:
“Our deck is resistant to weather because of the premium materials that were used.” – Leah Cummings
“The crew produced a stunning deck that flawlessly matches our house thanks to their effective work.” – Edgar Arnold
“I had this deck builder construct a gorgeous outside area, and they went above and beyond my expectations.” – Muhammad Tariq

However, a negative review raises concerns about customer service, specifically regarding missing materials and lack of response from the company.

Example of a negative review:
“Bought decking materials, they forgot the caps… poorest customer service I ever experienced.” – Rick Smith

Review Summary:
Positive Sentiments: High-quality workmanship, use of premium materials, excellent attention to detail, timely completion, and professional service.
Negative Sentiments: Issues with customer service, particularly regarding missing materials and poor communication.

Additional Ratings:
BirdEye: 4.5 stars based on 8 reviews, reflecting consistent customer satisfaction with occasional communication issues.
Total Lead Smart Rating: 8.4/10. This rating reflects the overall high quality of services provided and strong positive sentiments, offset slightly by the notable customer service complaint.

Conclusion:
Elite Decking appears to be a reliable choice for deck building in Elk Grove Village, IL, renowned for their quality craftsmanship and commitment to customer satisfaction. However, prospective clients should be mindful of the reported customer service issue when considering their services.