Apex Hood Cleaning, Inc.

Overview:
Apex Hood Cleaning, Inc. is a professional cleaning service located in Olympia, WA, specializing in hood cleaning and pressure washing services primarily for commercial kitchens. The company is dedicated to providing high-quality workmanship and customer satisfaction.

Services Provided:
– Hood cleaning
– Pressure washing
– Commercial kitchen cleaning

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (866) 261-9221
Website: https://www.apexhoodcleaning.com/

Customer Reviews and Sentiment:
Apex Hood Cleaning, Inc. has received generally positive feedback across various platforms:

Google Reviews: 4.6 stars based on 44 reviews.

Positive sentiments included praise for their knowledgeable and friendly staff, professionalism, and thorough cleaning services. Some notable positive reviews are:
“Zack Davis cleaned our hood vents system today, and he went above and beyond what was expected of him!” – Noxo Noxo
“Apex Hood Cleaning was easy to work with, affordable, and had great follow-up information on all services executed.” – Scott Ross
“Very professional. Quick response. Easy to work with. Excellent Experience.” – Dan Schnake

Negative sentiments expressed concerns about declining quality over multiple services, lack of proper communication, and the company’s response to complaints. Examples of negative reviews include:
“Every time I used them the quality of work has dropped.” – Victor Vaona
“Emailed Apex with pictures etc. They did absolutely nothing to fix their mistakes.” – Victor Vaona

Review Summary:
Positive Sentiments: High-quality workmanship, friendly and knowledgeable staff, affordable services, professional behavior, and efficient follow-up.
Negative Sentiments: Declining service quality, lack of communication regarding complaints, and issues with service documentation.

Additional Ratings:
Total Lead Smart Rating: 7.5/10. This rating reflects a strong performance in customer service and quality of work, but is tempered by recurring complaints about service quality and responsiveness.

Conclusion:
Apex Hood Cleaning, Inc. appears to be a solid choice for hood cleaning and pressure washing services in Olympia, WA. Customers frequently commend their professional and friendly staff as well as the quality of their work. However, potential clients should consider the mixed reviews regarding service consistency and communication before making a decision.