Overview:
Zulma’s Maid is a professional house cleaning service located in Reston, VA. Established with a focus on customer satisfaction, the company provides thorough and friendly cleaning services tailored to clients’ needs.
Services Provided:
– Residential cleaning
– Weekly cleaning
– Detailed cleaning services
– Flexible scheduling
– Customer support
Timings:
Monday to Saturday, 9 AM to 5 PM
Contact Information:
Phone: (703) 867-1888
Website: http://www.zulmasmaid.com/
Customer Reviews and Sentiment:
Zulma’s Maid has a rating of 4.6 stars based on 39 reviews across various platforms.
Positive feedback emphasizes the consistent quality of cleaning, friendliness of the staff, reliable scheduling, and thoroughness in detailing the work.
Examples of positive reviews include:
“Everyone is very friendly and our house is always amazingly clean.” – Vanessa Veiock
“I have been using Zulma’s Maid services for many years and not once did they fail at providing excellent total house cleaning services.” – Tommy Abernathy
“They clean very thoroughly and efficiently. Very highly recommended.” – Michele McNabb
However, some customers experienced issues with missed appointments and communication lapses, resulting in dissatisfaction.
Examples of negative reviews include:
“They wasted my day off, not professional at all.” – Reem Elsayed
“I thought this was great and nice…but they are now totally incognito after replacing the damaged blind.” – Taeo Haas
Review Summary:
Positive Sentiments: High-quality cleaning, friendly staff, flexible scheduling, thorough service.
Negative Sentiments: Communication issues, missed appointments, lack of follow-up.
Additional Ratings:
BirdEye: 4.6 stars based on 39 reviews, showing a good level of customer satisfaction despite some complaints.
Total Lead Smart Rating: 7.5/10. This rating reflects the overall positive customer experiences, though it is tempered by several noted communication issues and service lapses that have occurred.
Conclusion:
Zulma’s Maid appears to be a reliable choice for house cleaning services in Reston, VA, highlighted by their commitment to quality and customer-centric approach. However, potential clients should be aware of occasional service issues and communication challenges that have been mentioned in reviews.
Member Since July 2024
Listing Id 120039