Jackson’s Cleaning Services LLC in Charlottesville, Virginia 22911

Jackson’s Cleaning Services LLC

368 Pantops Ctr, Charlottesville, VA 22911

2.7 (11 reviews)

Overview:
Jackson’s Cleaning Services LLC, located in Charlottesville, VA, offers residential and commercial cleaning services. The company specializes in various cleaning tasks, including carpet cleaning, but has received a variety of customer feedback that reflects its service quality.

Services Provided:
– Carpet cleaning
– Move-out cleaning
– General residential and commercial cleaning

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (434) 980-6600

Customer Reviews and Sentiment:

Jackson’s Cleaning Services LLC has received mixed reviews across different platforms:

Google Reviews: 2.7 stars based on 11 reviews.

Positive feedback highlights their effective carpet cleaning and friendly staff. Customers found them polite and appreciated the successful stain removal.

Examples of positive reviews include:
“Everyone I dealt with was very nice and friendly and they came, cleaned my place, and left relatively quickly.” – Eric Curtin
“I was impressed with their service and the employees were very polite, professional, and friendly.” – Sodora Jones

Negative feedback primarily revolves around poor communication, missed appointments, and unsatisfactory service experiences.

Examples of negative reviews include:
“I had to leave work… only to get a call saying they would be unable to make it at all that day.” – Priscilla Erickson
“Go elsewhere, terrible service and rude people.” – Matt

Review Summary:
Positive Sentiments: Effective carpet cleaning, polite and friendly staff, reasonably priced services.
Negative Sentiments: Poor communication, missed appointments, rude customer service.

Additional Ratings:
BirdEye: 2.7 stars based on 11 reviews, reflecting significant customer dissatisfaction with service reliability and communication issues.

Total Lead Smart Rating: 4.2/10
This rating considers the mixed overall feedback, with a notable number of unresolved complaints highlighted, especially regarding communication and missed appointments, outweighing the positive reviews.

Conclusion:
Jackson’s Cleaning Services LLC may be a cost-effective option for cleaning services in Charlottesville, VA, particularly for carpet cleaning. However, potential customers should approach with caution due to the prevailing negative feedback about service reliability and customer communication.

Member Since July 2024

Listing Id 119680

Contact Info

368 Pantops Ctr, Charlottesville, VA 22911
(434) 980-6600
Lead Smart Rating :
4.2/10.0

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368 Pantops Ctr, Charlottesville, VA 22911

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Reviews

3 years ago

This is a dishonest company that does not pay their bills, employees or subcontractors. I would think twice before engaging in business with them.

Liz Wisbauer

5 years ago

Did not visit

Eric Curtin

5 years ago

On a Wednesday, I went on yelp and sent a message out to all the cleaning services around me that I saw, hoping they could come clean my place before the weekend. Jackson’s responded and set up a time on Friday to come out. Their people ended up being a little late, but they communicated with me the whole time. Everyone I dealt with was very nice and friendly and they came, cleaned my place, and left relatively quickly. I have no complaints and now I have a nice clean apartment for the weekend!

Priscilla Erickson

6 years ago

I had scheduled a quote with Jackson’s Cleaning to do move out cleaning for my house. I had to leave work in the middle of the day and drive home 20 miles to meet the technician at the scheduled time. 15 minutes after they were scheduled to show up, I got a call saying they would be unable to make it at all that day. I would not recommend entrusting your time or money to Jackson’s (though I can say nothing about the quality of their cleaning since they didn’t show up).

Matt

6 years ago

Go elsewhere, terrible service and rude people

Michelle Warner

6 years ago

Terrible &rude place of business!!!!

Sodora Jones

9 years ago

I recently used Jackson’s Cleaning Service to clean my carpets and they done a wonderful job. I had a stain that I thought would not come up, but they got it out! I was impressed with their service and the employees were very polite, professional, and friendly. I will use them again and refer them to my family and friends. Also, their prices are reasonable too.