Perfect Carpet Cleaning Services in Norfolk-VA, Virginia 23513

Perfect Carpet Cleaning Services

8404 Tidewater Dr, Norfolk, VA 23513

3.7 (9 reviews)

Overview:
Perfect Carpet Cleaning Services is located in Norfolk, VA, specializing in carpet cleaning. The company has received a mix of positive and negative reviews from customers, showcasing a range of experiences with their services.

Services Provided:
– Carpet cleaning
– Deep cleaning
– Prompt and professional service
– Holiday turnaround requests

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (757) 733-5796

Customer Reviews and Sentiment:
Perfect Carpet Cleaning Services has a 3.7-star rating based on 9 reviews.

Positive feedback highlights the company’s promptness, professionalism, and effective cleaning services. Customers have praised the quick turnaround and the thoroughness of the cleaning, especially mentioning the technician, Moe.

Examples of positive reviews include:
“Very prompt and professional service… I recommend and I will be requesting their services again in the future.” – Khare
“10 out of 10 would use their services again.” – Rebecca Kuzminski
“When I say he did my carpets, I mean HE DID MY CARPETS!” – Tikka Nicole

Negative feedback points to significant complaints regarding job performance, particularly with deep cleaning services, where customers felt that the work was incomplete and not as promised.

Examples of negative reviews include:
“Tenants used this company… and the entire utility room, were not cleaned!” – Sheryl Bice
“Nothing appears to have been done… I assumed a deep clean should leave it looking better.” – Travis B

Review Summary:
Positive Sentiments: Prompt service, professional staff, effective carpet cleaning, quick turnaround.
Negative Sentiments: Incomplete cleaning, dissatisfaction with deep cleaning, issues with service reliability.

Additional Ratings:
BirdEye: Not available
Better Business Bureau (BBB): Not available
Total Lead Smart Rating: 5.0/10 (Calculated based on mixed customer feedback highlighting quality service along with significant complaints regarding deep cleaning effectiveness, leading to an average overall perception.)

Conclusion:
Perfect Carpet Cleaning Services offers carpet cleaning solutions in Norfolk, VA, with significant strengths in prompt and professional service. However, potential customers should consider the mixed reviews and notable complaints regarding deep cleaning to make an informed decision.

Member Since July 2024

Listing Id 119180

Contact Info

8404 Tidewater Dr, Norfolk, VA 23513
(757) 733-5796
Lead Smart Rating :
5.0/10.0

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Listing location

8404 Tidewater Dr, Norfolk, VA 23513

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Reviews

Khare

6 months ago

Very prompt and professional service. I needed a quick turn around during holiday times and they met my expectations. I recommend and I will be requesting their services again in the future.

Rebecca Kuzminski

8 months ago

Very kind, very professional! I’m surprised about the reviews on Google. PLEASE check their more recent reviews on Thumbtack. OVER 770 reviews and 4.8 stars on there. 10 out of 10 would use their services again.

l johnson

a year ago

All I can say is WOW I literally was watching a show downstairs and by the 2nd commercial break Moe was cleaning the stairs (as in he was finished with the 2 upstairs bedrooms and hallway!) Fast, punctual, and personable and will definitely continue to get my money LOL #thanksMOE (This pic is just a regular cleaning😳)

Tikka Nicole

a year ago

Mr. Moe just did my carpets today and when I say he did my carpets I mean HE DID MY CARPETS! It looks like move in ready carpets from the condition they were in! My house smells Devine and I am huge on smells! It’s been just about an hour since he left and my 3 bedrooms and stairs are already almost dry before my boys come home. IF YOU WANT YOUR CARPETS CLEANED AND DEODORIZED BY A RESPECTFUL PROFESSIONAL WITH EXCELLENT CUSTOMER SERVICE CALL S&L! THANK YOU MOE!

Gloria Bland

2 years ago

Very professional and courteous.I would use again in the future for my cleaning.

Sheryl Bice

2 years ago

Tenants used this company, invoice#1115, on May 30,2022 for a “deep clean” of the entire inside of house, and a steam clean of carpets. Fans, walls, cubboards, behind fridge and stove, and ENTIRE UTILITY ROOM, WERE NOT CLEANED! Carpets had stains still, stair carpets were not brushed out at sides or in crevice of riser so all that dust and dirt made mud and the carpets look awful. Best part, windows were left open and it was pouring rain! You took advantage of Military Servicemembers, you did a $#@& job! I DO NOT RECOMMEND THIS COMPANY. AND THEY OWE THE CLIENTS A FULL REDUND.

Travis B

2 years ago

Paid for a deep cleaning for a moveout and nothing appears to have been done. Appliances, windows, countertops, light fixtures, hvac return, etc all covered in dust/dirt still, all of the obvious things to clean looked untouched and Im not sure anything was actually done. I assumed a deep clean should leave it looking better than a normal proffessional cleaning, especially for the price we paid, but im not sure the job was even performed even though I was told it was.

Mekia Love

3 years ago

My carpet still looks the same. This company you must have to stay in order for them to do the job right! When I return it looked the same. He is good with sales. Selling you what he want you to hear.

Sheen Ford

4 years ago

I reached out for last minute carpet cleaning for the next day. Not only did they come, but they did a phenomenal job! Will definitely use them again in the future!