Scott Rug Cleaners

Overview:
Scott Rug Cleaners is a carpet cleaning service located in Norfolk, VA, known for its specialized rug cleaning and repair services. The company has established a reputation for quality and professionalism over the years, catering to both individual and family needs in the Hampton Roads area.

Services Provided:
– Rug cleaning
– Rug repair
– Pickup and delivery services

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (757) 855-3037
Website: Not available

Customer Reviews and Sentiment:
Scott Rug Cleaners has received a favorable overall rating of 4.4 stars based on 24 reviews across various platforms.

Positive feedback highlights the company’s high-quality service, professionalism, and great communication. Customers have praised the exceptional restoration of rugs and the convenience of pickup and delivery.

Examples of positive reviews include:
“Superb job in picking large oriental rug up and after cleaning placing it and new pad in place.” – Gregory Golden
“I will tell everyone about my experience! Thank you so much!!!” – Robin Kesper
“Best price and kid always well done!” – Elizabeth Axson

Negative feedback primarily centers around customer service issues, particularly in terms of communication and perceived pricing.

Examples of negative reviews include:
“One word, OVERPRICED!” – David Gurganus
“The old hag that answers the phone needs to take some classes in CUSTOMER SERVICE!” – Laine Davis

Review Summary:
Positive Sentiments: High-quality cleaning, professionalism, excellent communication, reliable pickup and delivery services.
Negative Sentiments: Poor customer service experience, high pricing concerns.

Additional Ratings:
Total Lead Smart Rating: 7.3/10 (Based on the overall customer satisfaction, quality of services, and a mix of positive and negative feedback.)

Conclusion:
Scott Rug Cleaners is a well-regarded option for rug cleaning services in Norfolk, VA, particularly noted for its quality workmanship and professionalism. However, potential customers should consider the mix of reviews regarding pricing and customer service before making a decision.