Molly Maid of East Morris

Overview:
Molly Maid of East Morris is a professional house cleaning service located in Houston, TX. With a focus on providing exceptional cleaning services, the company caters to a variety of residential cleaning needs from routine cleanings to deep cleans.

Services Provided:
– House cleaning services
– Deep cleaning
– Office cleaning
– Air duct cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (281) 310-0657
Website: https://www.mollymaid.com/east-morris/

Customer Reviews and Sentiment:
Molly Maid of East Morris has a solid rating of 4.4 stars based on 27 reviews across multiple platforms.

Positive feedback highlights the company’s professionalism, consistency, and quality of cleaning. Customers appreciate their thoroughness and reliability.

Examples of positive reviews include:
“They are always very professional and do a great job.” – Dana Proctor
“Yesica and Angelica are a wonderful team and always do an excellent job.” – Jeri Baker
“I use team 5 – Gladys and Uberlina. I can count on them to make my whole home spotless.” – Margo Miller

Conversely, complaints include instances of poor communication and service cancellations, leading to customer dissatisfaction.

Negative sentiments:
“I had them booked to clean the day before our Christmas guests were coming and they called last minute and cancelled.” – Josiah Nolan
“The person who answered my call was very bad in my opinion.” – Nancy Calderon

Review Summary:
Positive Sentiments: Professionalism, thorough cleaning, helpful staff, and timely service.
Negative Sentiments: Issues with communication, service cancellations, and inconsistent customer service experiences.

Additional Ratings:
BirdEye: 4.4 stars based on 27 reviews, indicating a generally positive customer experience with recurring issues.
Total Lead Smart Rating: 7.5/10. This rating reflects high-quality service and consistent positive sentiments from satisfied customers, balanced against a few notable complaints.

Conclusion:
Molly Maid of East Morris is a commendable choice for house cleaning services in Houston, TX, recognized for its high-quality cleaning and professionalism. However, potential clients should consider the mixed reviews and occasional service issues when making their decision.