MoreHands Maid Service in Katy, Texas 77449

MoreHands Maid Service

21414 Julie Marie Ln Suite 301, Katy, TX 77449

4.5 (53 reviews)

Overview:
MoreHands Maid Service is a house cleaning service located in Katy, TX. They offer a variety of cleaning services, catering to clients’ needs such as deep cleaning and move-out cleans, with a focus on efficiency and thoroughness.

Services Provided:
– House cleaning
– Deep cleaning
– Move-out cleaning
– Customized cleaning services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (832) 437-0343
Website: https://www.morehands.com/cities/katy-tx-maid-service/#utm_source=google&utm_medium=organic&utm_campaign=google_my_business_katy_sugarland&utm_content=website_%20button

Customer Reviews and Sentiment:
Google Reviews: 4.5 stars based on 53 reviews.

Positive feedback highlights the company’s promptness, quality of work, and the professionalism of their cleaning teams. Customers appreciate the thoroughness and kindness of the staff, often mentioning how clean their homes feel after services are rendered.

Examples of positive reviews include:
“Wonderful service…almost as if no one had ever lived there!!” – Zephaniah Diana
“Very professional and efficient with their jobs.” – Elaine B
“We have been using the service…super friendly, very great cleaning.” – Mohsen ElSherif

Negative sentiments focus on poor communication and unsatisfactory cleanup results, with some customers expressing frustration over damages to personal belongings and the lack of thorough cleaning.

Examples of negative reviews include:
“Broke my Lego sets to where I have no choice but to take apart and rebuild.” – Aleigh Fennelly-Watts
“I paid close to $400 for a deep clean…still spiderwebs…and the inside of the kitchen and bathroom cabinet was still dirty.” – Farshid Abdollahi
“They spent less than 45 minutes…and left with barely any evidence it had been cleaned at all.” – Jack Bryan

Review Summary:
Positive Sentiments: High-quality cleaning, prompt service, professional teams, thorough cleaning.
Negative Sentiments: Issues with communication, unsatisfactory cleaning results, damages to personal items.

Additional Ratings:
BirdEye: 4.5 stars based on 53 reviews, demonstrating a strong customer satisfaction level.
Total Lead Smart Rating: 7.5/10. This rating reflects a combination of positive experiences for most customers but also highlights significant concerns from a minority, particularly related to communication and service satisfaction.

Conclusion:
MoreHands Maid Service appears to be a good choice for house cleaning needs in Katy, TX, especially praised for their responsiveness and thoroughness. However, potential clients should consider the mixed reviews regarding communication and cleaning quality before engaging their services.

Member Since July 2024

Listing Id 114190

Contact Info

21414 Julie Marie Ln Suite 301, Katy, TX 77449
(832) 437-0343
Lead Smart Rating :
7.5/10.0

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Listing location

21414 Julie Marie Ln Suite 301, Katy, TX 77449

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Reviews

Zephaniah Diana

3 months ago

Called last minute for a move out clean, since my usual housekeeping service was fully booked, and they were able to deliver. They were done in 3 hours, just in time for me to turn in the keys. Home was very clean, almost as if no one had ever lived there!! 😆 they were sure to get the baseboards, fans, and vents too! ☺️🥰 The ladies were so kind and helpful with amazing energy. I’m so great ful, since I wouldn’t have been able to finish the move otherwise. Not to mention, they made one less thing stressful for me 😅 thank you so much, Morehands, for the prompt and quality service!

Aleigh Fennelly-Watts

3 months ago

Broke my Lego sets to where I have no choice but to take apart and rebuild. Hours of work down the drain.

Farshid Abdollahi

8 months ago

Firstly, they only gave me a 10-minute notice that they are on their way even though I told them I will not be home and need 30 minutes to get there. Typically, courtesy calls are at least half an hour. Secondly, the service was NOT GOOD. I paid close to $400 for a deep clean prior to move in. There were still spiderwebs under the kitchen cabinets, and above the kitchen light. And the inside of the kitchen and bathroom cabinet was still dirty. If you pay that amount and ask for a deep clean, you expect a DEEP clean. Waste of money & time. Definitely not using them again. Best of luck in your business. You will need it.

Amanda Ali

10 months ago

I need a receipt and it is baffling that I need to wait until the sun goes down to receive my receipt. I am sooooo upset!!!!

Elaine B

2 years ago

Thanks Team 2 : Julian & Stephanie. The house is nice and clean. They are very professional and efficient with their jobs. I will definitely request team 2 again

Mohsen ElSherif

2 years ago

We have been using the service of team # 13 (Gloria & Olga) They are a professional team, Super friendly, very great cleaning, and super quick

Bridget

2 years ago

Amazing. We love team 13 with Gloria and Ulga- what lovely 😍 help they are!!!! ✨ …

Bubble gum

2 years ago

The ladies who came to clean my house were nice and did a good job.

April Wright-Warren

2 years ago

MoreHands is fantastic. Used them for many years in three different homes and I’ve never had a bad cleaning.

Jack Bryan

3 years ago

This cleaning service were extremely disappointing. I used them for 6 months, during which time I made several complaints about surfaces not being properly cleaned or my belongings not being returned to the right places. They say they have a satisfaction guarantee, but there was no improvement after each complaint, or effort made to rectify the situation. Finally cancelled my account with them when for a near $100 service they spent less than 45 minutes in my apartment, and left with barely any evidence it had been cleaned at all. My advice is look somewhere else for your cleaning service!