Crown Carpet Cleaning

Overview:
Crown Carpet Cleaning is a professional carpet cleaning service located in Charleston, West Virginia. The company is recognized for its quality service and commitment to customer satisfaction, catering to both residential and commercial carpet cleaning needs.

Services Provided:
– Carpet cleaning
– Stain removal
– Upholstery cleaning
– Pet odor removal
– Residential and commercial services

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (304) 421-2001
Website: https://www.crowncarpetcleaningwv.com/

Customer Reviews and Sentiment:
Crown Carpet Cleaning has received a favorable rating of 4.3 stars based on 12 reviews across various platforms.

Positive feedback highlights the professionalism, efficiency, and quality of work provided by the team. Customers have appreciated the staff’s cordial nature and their quick service delivery.

Examples of positive reviews include:
“Very nice and extremely professional! David and Kyle did a magnificent job…” – Tiffany Gargon
“Great service!!! Recommend over anyone in the Charleston area.” – Kaley Walker
“These people are Awesome! Did a great job…” – Barry Wallace

However, some negative experiences were noted, particularly related to communication and missed appointments.

Negative sentiments include:
“This guy was a no call, no show, on two separate days.” – Rick Ferris
“I called him twice, left messages. Never heard back.” – pas10saol

Review Summary:
Positive Sentiments: Professionalism, quick service, thorough cleaning, accommodating staff, affordability.
Negative Sentiments: Issues with reliability, including missed appointments and poor communication.

Additional Ratings:
BirdEye: 4.3 stars based on 12 reviews, indicating a consistent level of customer satisfaction with some occasional issues reported.
Total Lead Smart Rating: 7.2/10

This rating considers the overall positive feedback regarding service quality and professionalism, counterbalanced by the notable negative experiences regarding communication and reliability.

Conclusion:
Crown Carpet Cleaning is a reputable option for carpet cleaning services in Charleston, WV, known for its attentive service and skilled staff. While the majority of customer reviews reflect high satisfaction, potential clients should be mindful of a few reported instances of missed appointments that could affect their experience.