A Monumental Carpet Cleaning in Colorado Springs, Colorado 80921

A Monumental Carpet Cleaning

3660 Baptist Rd, Colorado Springs, CO 80921

4.5 (13 reviews)

Overview:
A Monumental Carpet Cleaning is a carpet cleaning service located in Colorado Springs, CO. The company is recognized for its exceptional results and commitment to customer satisfaction, serving both residential and rental properties in the area.

Services Provided:
– Carpet cleaning
– Stain removal
– Carpet stretching

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (719) 481-4456

Customer Reviews and Sentiment:
A Monumental Carpet Cleaning holds a rating of 4.5 stars based on 13 reviews across various platforms.

Positive feedback emphasizes the company’s excellent service, professionalism, and value for money. Customers have praised the staff’s expertise and friendly demeanor, noting that they go above and beyond to achieve optimal results.

Examples of positive reviews include:
“Top notch service and genuinely cares about the most optimal results.” – Sharon Lee
“Joe is AMAZING! I have been using his services for over 3 years now and I’m NEVER disappointed!” – QJ Will
“They went above and beyond my expectations… My carpets and furniture look brand new!” – Kendra Vander Velden

However, some negative feedback has surfaced, primarily related to customer service issues and billing problems.

Examples of negative reviews include:
“Never again. Joe did great with our carpets but the lady answering the phone has 0 customer service skills.” – Nancy Miller
“The WORST customer service experience I’ve had from a company… avoid this company AND the headaches!” – Robert Pattison

Review Summary:
Positive Sentiments: High-quality service, expertise, promptness, and excellent results.
Negative Sentiments: Poor customer service experiences and issues with billing processes.

Additional Ratings:
Overall, the company maintains a strong reputation but has faced criticism regarding customer service and organizational issues. This leads to a Total Lead Smart Rating of 7.5/10, reflecting both high-quality workmanship and the noted dissatisfaction in customer interactions.

Conclusion:
A Monumental Carpet Cleaning appears to be a solid choice for carpet cleaning services in Colorado Springs, particularly valued for its quality of work and customer care. Prospective clients should be aware of the mixed reviews regarding customer service and billing issues before making their decision.

Member Since July 2024

Listing Id 111766

Contact Info

3660 Baptist Rd, Colorado Springs, CO 80921
(719) 481-4456

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Listing location

3660 Baptist Rd, Colorado Springs, CO 80921

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Reviews

Sharon Lee

2 months ago

Top notch service and genuinely cares about the most optimal results. I highly recommend this company! Great communication, knowledgeable, and priced well. We will use them again!

QJ Will

3 months ago

Joe is AMAZING! I have been using his services for over 3 year now and I’m NEVER disappointed!

Kendra Vander Velden

a year ago

I cannot say enough great things about this company! They went above and beyond my expectations and were 1/2 the cost that a competitor quoted us. They worked so hard to get every stain out and even came back a few days later after I noticed another little spot. My carpets and furniture look brand new!

Jennifer White

4 years ago

Cannot speak highly enough of this company! Extraordinarily prompt service, very well priced, and extremely clean carpets!! We would absolutely use them again!

Nancy Miller

5 years ago

Never again. Joe did great with our carpets but the lady answering the phone has 0 customer service skills. Tried to talk to her and she hung up on me.

Becky Walker

6 years ago

Joe just cleaned my carpets this morning and did a great job. He was right on time (which I really appreciate) and was super friendly, and efficient. And way less costly than other places I contacted. Highly recommend!!

Robert Pattison

6 years ago

The WORST customer service experience I’ve had from a company in as long as I can remember!! First off – Joe did a good job! super nice guy too. We had our carpets cleaned over a month ago but they charged out card twice for the service! His wife does the books and we’ve been calling for over a month to get this charge reversed and the charge has still not been reversed! This company can’t organize a shag in a brothel and she keeps blowing smoke up our a$$!! It doesn’t take over a month to reverse a charge! Avoid this company AND the headaches!

Tina Guerra

6 years ago

Amazing service and great price! Highly recommended! Very impressed!

Niki Parks

6 years ago

We will use Joe again in the future for all of our rental properties. He was knowledgeable, kind, and went the extra mile again and again to help our restoration project go well.

Ashli Thompson

6 years ago

Joe did a fantastic job stretching and cleaning the carpet for a client’s home I was listing. He was knowledgeable, courteous and was able to take care of what we needed while staying within my client’s budget. I’d highly recommend his services and will definitely be calling him for my future carpet stretching/cleaning needs!