Down & Dirty Cleaning Service in Cookeville, Tennessee 38501

Down & Dirty Cleaning Service

231 E Broad St, Cookeville, TN 38501

3.9 (19 reviews)

Overview:
Down & Dirty Cleaning Service is a local cleaning service located in Cookeville, TN. They provide residential cleaning services, known for their dedication to maintaining clean and welcoming environments for their clients.

Services Provided:
– Residential cleaning
– Trustworthy cleaning services
– Flexible scheduling
– Deep cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (931) 526-3121
Website: http://www.cookevilledownanddirty.com/

Customer Reviews and Sentiment:
Down & Dirty Cleaning Service has received a range of reviews that highlight both strengths and weaknesses.

Google Reviews: 3.9 stars based on 19 reviews.

Positive feedback emphasizes the thoroughness, reliability, and professional approach of some team members. Customers have appreciated the flexibility and quality of the cleaning services provided.

Examples of positive reviews include:
“This service provides everything I expect… they are trustworthy, professional, flexible and do a super job on cleaning.” – Judith Mahoney
“Down and Dirty Cleaning is the best cleaning service around… I would HIGHLY Recommend this cleaning service.” – Dustun Koger

Negative sentiments focus on issues related to management, communication, and inconsistency in service quality.

Examples of negative reviews include:
“The expectation of cleaning isn’t worth the rate of pay.” – Cassie Flory
“Unprofessional would not recommend… would steer clear of this place.” – Cody Akers

Review Summary:
Positive Sentiments: Trustworthy, professional service, flexible scheduling, high-quality cleaning, and a personal touch from individual cleaners.
Negative Sentiments: Issues with management, poor communication, inconsistency in service quality, and unprofessional behavior from some staff.

Additional Ratings:
BirdEye: 3.9 stars based on 19 reviews, suggesting a balanced view of customer satisfaction with significant room for improvement.

Total Lead Smart Rating: 6.0/10
This rating reflects the overall customer satisfaction, quality of services, and recurrent management-related complaints. While there is a base of satisfied clients, the issues highlighted in several reviews have a notable impact on the overall score.

Conclusion:
Down & Dirty Cleaning Service has proven to be a reliable option for cleaning needs in Cookeville, TN, particularly recognized for the quality of work from individual staff members. However, potential customers should be mindful of the management challenges and mixed reviews before deciding to engage their services.

Member Since July 2024

Listing Id 109514

Contact Info

231 E Broad St, Cookeville, TN 38501
(931) 526-3121
Lead Smart Rating :
6.0/10.0

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231 E Broad St, Cookeville, TN 38501

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Reviews

Cassie Flory

3 months ago

I don’t recommend. However any of the girls would clean for you perfectly. The owner acts like she’s everyone’s “friend” and talks openly to everyone about everyone and everything. She stays on her phone constantly. Inadequate compensation for employees. Improperly labeled cleaning supplies. Doesn’t sanitize or bleach any mop heads or cleaning rags, also washes on cold. (Not my problem) Supplies are purchased from Lowe’s, Walmart etc; waste of money. Cleaning in unsafe environments with unfriendly animals. The same chemical for the floor is also used on all surfaces and neither are sanitizing. You never know what your schedule truly is, it’s a day by day schedule. None of the brushes used are sanitized or hardly replaced. The most enjoyable part is seeing a job well done. The expectation of cleaning isn’t worth the rate of pay. *As seen below her comments aren’t even professional. Parting ways was for the best since working 2 jobs was frowned upon, thank you*

Judith Mahoney

3 months ago

This service provides everything I expect from a cleaning service.I have been a client for several years. I am very critical about cleaninng and this service checks all the boxes, they are trustworthy, professional, flexible and do a super job on cleaning. Five stars doesn’t do this business justice, I would give a higher rating if possible.

Dustun Koger

3 months ago

Down and Dirty Cleaning is the best cleaning service around my home always looks great after their service has been there Jennifer takes great pride in her work and goes above and beyond to make sure everything is taken care of I would HIGHLY Recommend this cleaning service to who needs any kind of cleaning done

Cody Akers

a year ago

Unprofessional would not recommend came home to my house smelling like my oven had been used and my living room smelled of cigarette smoke,one skinny girl was very rude,would steer clear of this place and choose advanced cleaning professionals instead!!

Moldychez

4 years ago

Jennifer and her team go out of their way to make sure that my rental is ready to go each time. She is great at timing and sechdueling- I would highly recommend her and her team! Personal touch!

Rowbertog “The Big Dog”

4 years ago

Let me make clear the actual people who did the cleaning were great. Unfortunately management and scheduling are terrible and unprofessional. Tried to do business with them several times, never could get a response. Finally gave up.

Kevin Lahnert

4 years ago

Worst employees ever

Windy Chamlies

4 years ago

Dependable detailed and top quality services at great price

Joy Bidwell

4 years ago

Just used Down and Dirty for the first time. They did a great job and will definitely use them again!

Nadia Amro

5 years ago

There are no words to really do justice to this extremely reliable and trustworthy cleaning service. They have a key to my home, and are welcome, and trusted inside at any time. They will work with you on a regular scheduled cleaning time, or even just a one time “I need to get my deposit back” cleaning. I highly recommend them.