ServiceMaster of Portland, Vancouver, and Salem

Overview:
ServiceMaster of Portland, Vancouver, and Salem is a janitorial service provider located in Salem, OR. The company specializes in a range of cleaning services, particularly known for their carpet cleaning and customer-focused approach.

Services Provided:
– Janitorial services
– Carpet cleaning
– Quality control services

Timings:
Monday to Friday 8 AM to 6 PM

Contact Information:
Phone: (503) 967-2719
Website: www.portlandcommercialclean.com

Customer Reviews and Sentiment:
ServiceMaster of Portland, Vancouver, and Salem has a solid rating of 4.2 stars based on 5 reviews.

Positive feedback highlights professionalism, timely service, and excellent communication. Customers appreciate the quality of work and the follow-up to ensure satisfaction.

Examples of positive reviews include:
“Lupe is an amazing Q/C specialist and has always had the customer first.” – Tim Seery
“They are professional, timely, and always do a wonderful job on our carpets.” – Mt Hood ADC
“Easy to work with and followed up promptly after services were complete to make sure we were satisfied.” – Darin Klarr

However, there is a significant complaint regarding unprofessional behavior and communication issues, which reflects a stark contrast to the positive sentiments expressed in other reviews.

Negative sentiment includes:
“Absolutely unprofessional by all means, from employees entering private domiciled… lack of communication from managers.” – Aaron Helms

Review Summary:
Positive Sentiments: Professionalism, timely service, high-quality cleaning, and good customer follow-up.
Negative Sentiments: Unprofessional behavior from employees, communication issues, and unmet promises regarding service completion.

Additional Ratings:
BirdEye: 4.2 stars based on 5 reviews, indicating a favorable customer perception with some issues noted.
Total Lead Smart Rating: 7.5/10 – This rating reflects overall customer satisfaction, reliability in service, and the notable issues related to communication and unprofessional conduct.

Conclusion:
ServiceMaster of Portland, Vancouver, and Salem presents itself as a reliable option for janitorial services in Salem, OR, especially praised for its professionalism and quality service. However, prospective clients should be cautious and consider the significant complaints regarding communication issues before engaging their services.