McCracken’s Carpet Cleaning & Repair in Sand Springs, Oklahoma 74063

McCracken’s Carpet Cleaning & Repair

2824 North Mistletoe Rd, Sand Springs, OK 74063

4.5 (8 reviews)

Overview:
McCracken’s Carpet Cleaning & Repair is a reputable carpet cleaning service located in Sand Springs, Oklahoma. The business offers professional carpet cleaning and repair services, focusing on customer satisfaction and quality results.

Services Provided:
– Carpet Cleaning
– Carpet Stretching
– Carpet Repair

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (918) 245-2148
Website: [www.mccrackenscarpetcleaning.com](https://mccrackenscarpetcleaning.com/?utm_source=gmb&utm_medium=link)

Customer Reviews and Sentiment:
McCracken’s Carpet Cleaning & Repair has received positive feedback from customers across various platforms:

Google Reviews: 4.5 stars based on 8 reviews.

Positive feedback highlights the company’s professionalism, quality of work, and friendly service. Customers have commended the thoroughness of the cleaning and the ability to tackle tough stains.

Examples of positive reviews include:
“Wow!! What a nice guy, very professional and did an amazing job on my carpets.” – Ben Atkins
“Jeff can clean carpets! He recently cleaned some serious stains from a light color wall to wall carpet. It looks immaculate!” – Lisa Toth
“Very professional, very reasonable and very personable.” – OSU NDN

A negative sentiment was noted regarding a lack of professionalism when dealing with inquiries about carpet stretching, which led to one frustrated customer feeling dismissed.

Examples of negative reviews include:
“I was really frustrated by then. He gave me the price, but told me he couldn’t do it because he doesn’t ‘move furniture’.” – Stephanie Staley

Review Summary:
Positive Sentiments: High-quality carpet cleaning, friendly and professional service, punctuality, thorough work, and reasonable pricing.
Negative Sentiments: Lack of professionalism in handling inquiries, specifically regarding the refusal to move furniture during service quotes.

Additional Ratings:
BirdEye: 4.5 stars based on 8 reviews, reflecting a consistent pattern of customer satisfaction.
Total Lead Smart Rating: 8.0/10. This rating is based on the overall positive customer feedback, quality of service provided, and only one noted complaint regarding customer service interaction.

Conclusion:
McCracken’s Carpet Cleaning & Repair is a solid choice for carpet cleaning services in Sand Springs, OK. The business is particularly lauded for its expertise and customer-focused approach. However, potential customers should consider the isolated instance of poor service mentioned in the reviews when making their decision.

Member Since July 2024

Listing Id 103501

Contact Info

2824 North Mistletoe Rd, Sand Springs, OK 74063
(918) 245-2148
Lead Smart Rating :
8.0/10.0

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Listing location

2824 North Mistletoe Rd, Sand Springs, OK 74063

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Reviews

Ben Atkins

3 years ago

Wow!! What a nice guy, very professional and did an amazing job on my carpets. Smells so good now! Definitely calling him again next time. Thank you Sir!

Lisa Toth

3 years ago

Jeff can clean carpets! One time Jeff McCracken took on a job I considered impossible. He cleaned the carpets i thought needed to be replaced. He recently cleaned some serious stains from a light color wall to wall carpet. It looks immaculate!

Stephanie Staley

3 years ago

I called this company last week after doing a google search on carpet stretching in Tulsa, OK, when I spoke with a man representing the company over the phone he was not helpful and seemed as though he did not want my business. I asked if they stretched and cleaned carpet, to which he advised yes. I then asked if they would need the furniture moved in order for it to be done; as some companies don’t require it, he then stated “I don’t move furniture” to which I explained that I could move it if I needed to, but I still wanted an estimate. I gave him the square footage and explained that I will need all rooms stretched. He again said, “I’ll give you a quote, but I don’t move furniture. You need to call someone else”. I was really frustrated by then. He gave me the price, but told me he couldn’t do it because he doesn’t “move furniture”. He asked me if there was anything else he could do for me, and I said no, I just wanted a quote for services, but clearly he didn’t want my business. I’m giving this 1 star due to the lack of professionalism. Though I stated I could move my own furniture repeatedly, he kept trying to tell me I needed to go somewhere else. I was hoping to have my carpet stretched and cleaned before November. I will be going somewhere else.

Alicia Lakey

4 years ago

Jeff McCracken made our carpet look brand new! Friendly, great service, and local what more could you ask for!

Shari Hewitt

4 years ago

Showed up promptly and did a wonderful job on cleaning our carpets. Very nice. Would definitely recommend.

Matthew Greco

5 years ago

Mr. McCracken just cleaned my carpets and did a wonderful job! He was right on time, very careful with his equipment, very thorough in his work and his prices are very reasonable. I would recommend him and plan on using him again.

Kim Wade

5 years ago

Had small area of carpet stretched which turned out great. I have had other carpet cleaners and they haven’t came close to the finished product I received from Mr McCracken. He is very professional and very reasonable. I would highly recommend McCracken Carpet Cleaning & Repair to anyone!

OSU NDN

5 years ago

Very professional, very reasonable and very personable. Repaired a few seams and cleaned our carpets thoroughly. Would recommend Mr McCracken to anyone!