The Cleaning Authority – Lancaster in Lancaster-PA, Pennsylvania 17601

The Cleaning Authority – Lancaster

1861 Charter Ln, Lancaster, PA 17601

4.7 (135 reviews)

Overview:
The Cleaning Authority – Lancaster is a house cleaning service based in Lancaster, Pennsylvania. They specialize in providing professional cleaning services aimed at maintaining cleanliness and organization in residential spaces.

Services Provided:
– Deep cleaning
– Regular cleanings (monthly, bi-weekly)
– Residential cleaning
– Office cleaning

Timings:
Monday to Saturday: 8 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (717) 454-2016
Website: https://www.thecleaningauthority.com/lancaster

Customer Reviews and Sentiment:
The Cleaning Authority – Lancaster has received positive reviews, maintaining a high rating of 4.7 stars based on 135 reviews across multiple platforms.

Positive feedback highlights the efficiency, professionalism, and quality of the cleaning service. Customers appreciate the meticulous work delivered by the cleaning teams.

Examples of positive reviews include:
“The girls did a great job! I get a once a month Cleaning and it is a real treat to have it done.” – Gmom Thirteen
“Thank you again for doing another great job.” – Thomas Hessen
“The women are very good cleaners…they leave the house immaculate and always have a smile.” – PEARLS FOR THE SAINTS

However, there are also negative sentiments regarding communication and service expectations, particularly in relation to deep cleaning.

An example of a negative review:
“I do not recommend this service. I think a teenager with a side hustle would do a more thorough job.” – Erin Dautrich

Review Summary:
Positive Sentiments: High-quality cleaning, professional and polite staff, efficient service.
Negative Sentiments: Communication issues, unmet expectations regarding deep cleaning services.

Additional Ratings:
Google Reviews: 4.7 stars based on 135 reviews, reflecting strong customer satisfaction, though some concerns were noted.
Total Lead Smart Rating: 8.0/10. This rating considers the overall customer positive feedback balanced against the noted service deficiencies and negative experiences.

Conclusion:
The Cleaning Authority – Lancaster appears to be a reliable option for house cleaning services, praised for their efficiency and quality work. However, potential clients should take into account the mixed reviews concerning certain service aspects before making a decision.

Member Since July 2024

Listing Id 101297

Contact Info

1861 Charter Ln, Lancaster, PA 17601
(717) 454-2016
Lead Smart Rating :
8.0/10.0

Get A Quote Claim

Listing location

1861 Charter Ln, Lancaster, PA 17601

Get Direction

Reviews

Gmom Thirteen

4 days ago

The girls did a great job! I get a once a month Cleaning and it is a real treat to have it done.

Shirley Spirk

a week ago

Thanks to the TCA team.

Edwina Valentine

2 weeks ago

Efficient, respectful of property.

Thomas Hessen

2 weeks ago

Thank you again for doing another great job. 7/2/24

Stephanie Schlinkman

2 weeks ago

I’m very happy with cleaning authority however there were still a few things that weren’t touched as far as dusting. Other than that I’m happy and thank you for your help.

PEARLS FOR THE SAINTS

3 weeks ago

The women are very good cleaners. There are issues with a language barrier but they leave the house immaculate and always have a smile.

Erin Dautrich

3 weeks ago

Since this guy likes to respond to reviews… On May 22nd Nick came out to give me an estimate. I was scheduled 2 weeks out on June 5th for the initial “deep clean.” I was not given a time option. I gave them a contact number should they need anything as I was out of town—they were calling me at 9am anyway for an issue with the building which I could not solve as I was 500 miles away and communicated that prior. The $300 “deep clean” does not include appliances or the bathroom, apparently. I sort of understand the appliances thing, but the fact of the matter is whoever was here cleaning did not touch my bathtub or bathroom sink. The photo is my bathtub immediately after the cleaners left. If I had been present myself there would be a lot more/more detailed photos. My roommate is old and kinda sucks at taking pics. I do not recommend this service. I think a teenager with a side hustle would do a more thorough job.

Ken Twiford

3 weeks ago

There was a lot to do and the crew was able to get to most of living area. No time wasted!

Nicole Vattimo

3 weeks ago

Really liked our cleaning team. They did a great job on our office and were very polite navigating around our staff. Very worthwhile service!

Steve Gerber

4 weeks ago

Friendly service, great people. Well worth the money. Three man team (actually women!) with a great Team-leader. No wasted time but nothing missed. They know what to do and get it done.