Nelson’s Cleaning in Columbus-OH, Ohio 43235

Nelson’s Cleaning

2723 Sawbury Blvd, Columbus, OH 43235

4.5 (22 reviews)

Overview:
Nelson’s Cleaning is a reputable house cleaning service located in Columbus, OH. With a strong focus on delivering high-quality cleaning results, the company caters to residential clients looking for meticulous and professional cleaning solutions.

Services Provided:
– House cleaning
– Deep cleaning
– Move-in/move-out cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (614) 760-7630

Customer Reviews and Sentiment:
Nelson’s Cleaning has garnered positive feedback with an average rating of 4.5 stars based on 22 reviews.

Positive sentiments highlight the company’s professionalism, meticulous cleaning, and excellent customer service. Customers appreciate the thoroughness and quick availability of the cleaning team.

Examples of positive reviews include:
“Outstanding house clean… Very professional and results are amazing.” – Alex Jaworski
“Extremely meticulous and professional cleaning service.” – Jorge Nieves-Rodriguez
“Everyone on their team was friendly, reliable, expert, and extremely effective.” – Meta Brown

Negative sentiments indicate issues with communication and customer service. Some customers reported dissatisfaction regarding billing issues and ineffectiveness in addressing complaints.

Examples of negative reviews include:
“When I complained… they told me they wouldn’t change the sheets anymore.” – Kevin Arnold
“A lot of difficult communicating… missed things.” – A Smith

Review Summary:
Positive Sentiments: High-quality cleaning, professionalism, friendly staff, quick response times, and overall effectiveness.
Negative Sentiments: Communication issues, billing problems, and incomplete cleanings.

Additional Ratings:
BirdEye: 4.5 stars based on 22 reviews, indicating a generally high level of customer satisfaction with the service.
Total Lead Smart Rating: 7.8/10. This rating is based on the overall quality of service and the balance of positive experiences against the reported negative issues with communication and customer service.

Conclusion:
Nelson’s Cleaning stands out as a reliable choice for house cleaning services in Columbus, OH. Customers commend their professionalism and thorough cleaning, although potential clients should be aware of some communication challenges and billing complaints that have been raised in reviews.

Member Since July 2024

Listing Id 100226

Contact Info

2723 Sawbury Blvd, Columbus, OH 43235
(614) 760-7630
Lead Smart Rating :
7.8/10.0

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2723 Sawbury Blvd, Columbus, OH 43235

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Reviews

Alex Jaworski

5 months ago

This service is 100stars. Its outstanding house clean they got our home. I don’t even know how it was possible to get this clean. Very professional and results are amazing. Highly recommend and will use them 100x over!!

LARYSSA AYALLA ARAUJO

6 months ago

Loved their services! I really recommend! Costumer service is always working perfectly! They really do a great job!

Jorge Nieves-Rodriguez

a year ago

Extremely meticulous and professional cleaning service. Took the necessary time to deep clean neatly after having had wood floors refinished in preparation for moving in. They were available quickly and arrived on time. Would definitely use them again.

Kevin Arnold

2 years ago

When I complained last time about the text I received that they claimed there were problems with sheets left, they told me they wouldn’t change the sheets anymore. I fired them and paid them. They then offered to waive the last cleaning fee. I requested the payment back on venmo and they ignored my texts. When I went to request a payment on vemo, the venmo system paid them again :/ so I requested a refund of the overpayment. No response. I have had a rolls of trash bags disappear (I know, trash bags, right?) and security system documentation that they didn’t clean for time I pay for. Beware of them. If they mess up they will deny it or blame you, and they certainly won’t refund over payments or actually waive fees. Yes I have texts to back all this up. Shameful.

A Smith

2 years ago

We used Nelson Cleaning for about 4 months before we had to cancel. A lot of difficult communicating (we had to text what we needed or problems to a third party who would relay to the cleaners what we said) and just a lot of missed things. I asked multiple times for just a general wipe-down of cabinet fronts, shelves, baseboards, and somehow that message wasn’t communicated. Our experience was a lot of communication difficulties and only maybe two to three star cleaning (skipped things, missed things, halfway done things).

Meta Brown

2 years ago

We had an excellent experience with Nelson’s cleaning. Everyone on their team was friendly, reliable, expert, and extremely effective. Highly recommend them.

Spirit in Motion

2 years ago

Great cleaning policy. Organise staffs and equipment. They got all you need to clean up ur mess. Hook them up

Sherri Louis

2 years ago

I have had a few cleaners in my home, but this cleaning company taxes it to the next level. We are so blessed with their work / talent (and yes it’s a talent)! Our family (teens included) appreciate their work ethic and our home is more beautiful because of Nelson’s cleaning crew!

Steve Schumacher

3 years ago

An outstanding company. Their quality cleaning and superb staff make them a top notch cleaning company. STEVE SCHUMACHER

Charlie Carter

3 years ago

LOVE them! Been using them for years, can’t imagine not having them.