Overview:
Shop At Home Carpets is a flooring store located in Bowling Green, KY. The company specializes in providing a wide array of flooring solutions, including installation services, with a focus on customer service and satisfaction.
Services Provided:
– Flooring installation
– Carpet sales
– LVT (Luxury Vinyl Tile) flooring
– Customer consultations
– Floor selection assistance
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (270) 796-8136
Website: https://www.shopathomecarpets.com/
Customer Reviews and Sentiment:
Shop At Home Carpets has received positive feedback, reflected in their rating of 4.5 stars based on 15 reviews.
Positive sentiments highlight the exceptional service, friendly staff, and quality of workmanship. Customers appreciate timely completion and beautiful installations.
Examples of positive reviews include:
“We had everything ordered and completed in two weeks!” – Cathryn Bruce
“Exceptional service always and some of the best flooring selection around.” – Josh McCoy
“I couldn’t have asked for any better customer service!” – Samantha Perry
On the other hand, there are critical reviews regarding difficult communication and issues with service reliability.
Negative sentiments include concerns about connectivity and consistency.
“Thoroughly disappointed with the experience…Several calls from us with zero response back.” – Travis Albin
Review Summary:
Positive Sentiments: Exceptional customer service, timely installations, high-quality products, friendly and helpful staff.
Negative Sentiments: Poor communication, service inconsistencies, and excessive pricing compared to quotes.
Additional Ratings:
Google Reviews: 4.5 stars based on 15 reviews.
Total Lead Smart Rating: 7.5/10
The rating reflects strong customer satisfaction with overall experiences but considers the concerns regarding communication and service resolution.
Conclusion:
Shop At Home Carpets is a well-rated choice for flooring needs in Bowling Green, KY, known for its quality service and product selection. While most customers have reported positive experiences, potential clients should be mindful of occasional communication issues.
Member Since August 2024
Listing Id 300943