Shop At Home Carpets in Bowling Green, Kentucky 42101

Shop At Home Carpets

3175 Industrial Dr, Bowling Green, KY 42101

4.5 (15 reviews)

Overview:
Shop At Home Carpets is a flooring store located in Bowling Green, KY. The company specializes in providing a wide array of flooring solutions, including installation services, with a focus on customer service and satisfaction.

Services Provided:
– Flooring installation
– Carpet sales
– LVT (Luxury Vinyl Tile) flooring
– Customer consultations
– Floor selection assistance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (270) 796-8136
Website: https://www.shopathomecarpets.com/

Customer Reviews and Sentiment:
Shop At Home Carpets has received positive feedback, reflected in their rating of 4.5 stars based on 15 reviews.

Positive sentiments highlight the exceptional service, friendly staff, and quality of workmanship. Customers appreciate timely completion and beautiful installations.

Examples of positive reviews include:
“We had everything ordered and completed in two weeks!” – Cathryn Bruce
“Exceptional service always and some of the best flooring selection around.” – Josh McCoy
“I couldn’t have asked for any better customer service!” – Samantha Perry

On the other hand, there are critical reviews regarding difficult communication and issues with service reliability.

Negative sentiments include concerns about connectivity and consistency.
“Thoroughly disappointed with the experience…Several calls from us with zero response back.” – Travis Albin

Review Summary:
Positive Sentiments: Exceptional customer service, timely installations, high-quality products, friendly and helpful staff.
Negative Sentiments: Poor communication, service inconsistencies, and excessive pricing compared to quotes.

Additional Ratings:
Google Reviews: 4.5 stars based on 15 reviews.

Total Lead Smart Rating: 7.5/10
The rating reflects strong customer satisfaction with overall experiences but considers the concerns regarding communication and service resolution.

Conclusion:
Shop At Home Carpets is a well-rated choice for flooring needs in Bowling Green, KY, known for its quality service and product selection. While most customers have reported positive experiences, potential clients should be mindful of occasional communication issues.

Member Since August 2024

Listing Id 300943

Contact Info

3175 Industrial Dr, Bowling Green, KY 42101
(270) 796-8136
Lead Smart Rating :
7.5/10.0

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Listing location

3175 Industrial Dr, Bowling Green, KY 42101

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Reviews

cathryn bruce

4 months ago

We had the best experience with Shop at Home! Between Lisa coming to do the estimate, Janel coordinating everything and always being available, and Joe doing an amazing job installing. We could not be more pleased. We had everything ordered and completed in two weeks!

Vickie Taylor

10 months ago

I drop my rent payment off here they seem really nice guys working in warehouse seem to stay working hard

Natalie Booker

11 months ago

Exceptional service. They knew exactly what I wanted and provided me with clear communication of how much it would cost. I love, love my new floors. We are remolding to sell our home and now I want to stay. 🙂 we put them in our kitchen, bedroom and laundry room. It matches beautifully with the new paint. Thank you all at shop at home carpets! We are very happy with our experience with you all.

WANDA MARTIN

a year ago

Shop at home has the most amazing people that are so helpful and friendly . I will always choose them

Lisa Cox

a year ago

Got my LVT flooring installed. I love it. Workers were very professional and did a fabulous job.

Josh McCoy

a year ago

Exceptional service always and some of the best flooring selection around. A company that truly cares about there customers. Highly recommend!

travis albin

a year ago

Thoroughly disappointed with the experience my wife and I have had. First off this maybe the hardest company to get a hold of I have ever dealt with. Several calls from us with zero response back. That coupled with the salesman saying one thing and the service men saying another. You get promised the moon and get nothing close to that. Then on top of it they don’t answer your calls to come back and fix issues. Then the price was $1200 more then the quoted price. I would not recommend this business to anyone.

Samantha Perry

a year ago

Marlin was amazing from the start! He’s been very attentive through the entire process, I couldn’t have asked for any better customer service! Gail & her crew knocked it out of the park-Not only do my floors look like perfection but you can’t even tell that anyone has been at our house. There was NO MESS at all!! I can’t sing their praises enough. I highly recommend – 10 out of 10!!

Yvette Coleman

3 years ago

We ordered carpeting for all three bedrooms. There were a couple of glitches with the installation because the carpeting was delayed twice from the manufacturer in the color and style we had ordered. This wouldn’t have been a big deal, except the new installation dates meant that I would have to move several bookshelves of books by myself because my husband was unavailable at the new installation time. Shawn worked with me to come up with a solution that worked for all of us. He was absolutely wonderful to deal with. Our carpeting is installed and we LOVE it!

Shawn Miller

4 years ago

Awesome customer service and hands down the best place for all things flooring!