Pinnacle Windows and Restoration

Stacy Boston

2 months ago

Pinnacle Windows was great to work with – installation was quick and my new windows are so nice.

Benjamin Michael

2 months ago

We had hail damage and our contractor hired pinnacle to replace our windows. There is expensive solid oak trim inside around all the windows and they and the contractor aggreed to reinstall the way they came out. They replaced the wood trim but did not measure the sill part correctly. Its too wide leaving a large gap around the outside of the trim that was perfectly flush before. The contractors are now arguing with us that it is how we wanted it and trying to fill the large gap with caulking to fix their mistake. We did not agree to this. This is hoorible customer service and we will be vontacting our GC to have it redone!

Jennifer Nguyen

2 months ago

i got 30 windows replaced for hail damage, they were very curious and the crews did an amazing job! highly recommend ⭐️⭐️⭐️⭐️⭐️

Susan Bonisolli

2 months ago

Pinnacle Windows was outstanding! The entire process from the initial call, estimate, installation and follow-up was seamless and transparent. Their staff was responsive and went above and beyond. Customer Service and Quality is always at the forefront. I would highly recommend Pinnacle Windows.

Brittany Morgan

3 months ago

Disappointing Experience with Pinnacle I’m writing this review to share my experience with Pinnacle Windows, which I hired to replace the windows in my home. Unfortunately, the experience fell far short of expectations and was riddled with unprofessionalism and miscommunication. Communication Issues: From the outset, the process was plagued by poor communication. The sales rep Jaden repeatedly required follow-up for updates on quotes, often leaving our questions unanswered for weeks. Scope of Work Misrepresentation: The sales rep provided specific details and promises regarding the project scope, only to have the installation team contradict his statements. This included discrepancies about drywall repairs, which were initially discussed but then refused by the installation team, and exterior window trim finishes that left the installation in an unfinished condition. Missed Site Visits and Measurement Errors: Repeated requests for pre-installation visits were ignored. Concerns were further amplified when the windows arrived in the wrong size, necessitating last-minute adjustments on-site. This error, caused by the contractor’s inaccurate measurements, could have been avoided with proper planning. Unauthorized Change Orders and Disrespectful Behavior: On the installation day, the contractor continued the last-minute adjustment work without our knowledge and authorization and attempted to charge us unexpected fees at the end of the day. Unkempt Work Environment and Safety Concerns: Following the installation, the work areas were left in a deplorable state. Construction debris, food scraps, and most concerningly, broken glass were scattered around the yard. We requested the crews come back and clean up since they left our home in such a mess. Quality Concerns: Despite poor nighttime visibility, the contractor insisted on finishing the job the same day, compromising the quality with the sealant work. The poor sealant work required us to take time to complete touch-ups and repairs to the work. To top it off, a broken window went unnoticed and unreported until we followed up for repairs. Warranty Woes and Upselling Attempts: Our requests for warranty information were met with little to no response. After such a disastrous experience, the company’s attempt to upsell us on a front door replacement felt insensitive and tone-deaf. Overall: Our experience with Pinnacle was deeply disappointing. The lack of communication, misrepresented scope of work, unapproved changes, disrespectful behavior, and safety hazards left us feeling incredibly frustrated. I strongly recommend seeking alternative companies.

vitamin

8 months ago

Worth the wait! Had some initial delays getting quotes and approvals from insurance. Completely understandable with so many houses needing the same work. The rest of the process was smooth and painless. Office staff was always available and ready to answer all my questions. Installation crew are real professionals! Got all windows replaced fast with quality work. Pointed out number of issues with how original windows were installed by a builder. And fixed all of the problem. Would definitely do business again.

Shannon Cauthen

8 months ago

Can’t say enough nice things about Kenny our salesman/owner, Victor the field installer with his entire crew and Alyssa their office administrator. They all are very professional! We got our 7 windows replaced from a major hail storm, and they did it in a day. Bing Bang Boom, we had windows that seemed better than the original. Everything came out looking brand new and original to the house. They came in at the contracted price… no extras or surprises. They are very worth your consideration !!!

Brek Derrick

8 months ago

I had a lot of hail damage to my home back in May. Pinnacle was the vendor I chose to replace my windows and back slider. From the very beginning Kenny & Alyssa were great to provide a quote and once the windows arrived Larry did a great job coordinating the job. The workers on site were great. Viktor & David were exceptional to ensure everything was done correctly. I would highly recommend Pinnacle for sure. Thanks!

Terry Haran

10 months ago

The Pinnacle Windows team did a great job with taking measurements of my existing sliding glass door; helping me select the door that most closely matched my existing door; ordering the seleced door; taking delivery of the door; scheduling the installation; and performing the installation in a single day.The new door looks beautiful and works perfectly!

Hawk

11 months ago

Was looking forward to working with this company based on reviews. Came and evaluated our issue, but then never sent a quote. I was very patient, and respected their 2 week wait to get my quote, and was told I would get it the next day after I checked in 2 weeks later. Never got my quote. I do understand they may be short staffed, but if they can’t even get a quote out in a timely manner, I can only imagine how long it will take to replace my broken glass/windows. Would not recommend.