Pella Windows & Doors of Portage

Rick Morse

a day ago

Really happy with Pella products as well as the process and information provided by Todd Poyser – local sales manager. I know I’m getting great products from a long-time great company

Mary Perkins

2 weeks ago

We were only going to buy windows for the kitchen and dining room. Instead we did all the house windows. Todd was wonderful to work with and the installers did a wonderful job! We love our windows and are so glad we bought Pella!

Ellie Shenker

3 weeks ago

Update: after arguing back and forth, I agreed to have a different subcontractor crew come out to redo the wraps (didn’t want the first one out under any circumstances since they exposed us to lead). Someone from Pella came by first to inspect it and acknowledged it wasn’t done properly the first time. They redid it when we were out of town but did it wrong again, not using overlapping flaps and thus leaving large gaps that they didn’t even bother to caulk (see photos 5 and 6). Pella’s social media “asked me to reach out,” but no one ever responded. Original: I am not a person who normally complains a lot, but our experience with Pella was infuriating. They sold us 5 new windows and aluminum wrap on those and 3 existing windows. The installers were nice, but they did an incredibly shoddy job on the wrap, with pieces buckling and hanging long past the edges and/or partially split. Each of the 8 wraps had issues, many had multiple issues, and some were large enough that you could see it from a significant distance. We pointed it out to the sub and they tried to claim it was supposed to be like that, which didn’t even make sense as it was done inconsistently. We are getting our siding done and the measurer for that project happened to come the next day and confirmed it was poorly done and would prevent them from installing the new J channels flush to the windows. The person I spoke to at Pella later and the person the subcontract managing the install both saw pictures and at least acknowledged it was badly done. The Pella measurer did a lead test and told me it was negative. I thought that was surprising since our house was built in 1941, and told him so, but figured it was possible. When the sub came to do the install they had a positive test and said they would do lead safe practices, but that didn’t happen – they did nothing to contain the risk of dust entering the inside of our house – no plastic, but they later lied and claimed they did to Pella. They even told Pella that they put up a lead hazard sign, which is also a total lie and was easy enough for us to get confirmation from our neighbors, other contractors doing separate work on our house, and my own eyes, as I was present for some of the work. The measurer did a poor job as they had to add stops on some of the windows to plug the gaps in the difference in the size from the order. Pella originally sold us new basement windows only for the measurer to come out later and say the salesperson never should have sold us them and installation wasn’t possible. So we had to redo that contract and find a new company to do the basement windows (and when it was time to pay the remainder of the contract they almost charged me for those basement windows because they still had the old contract as the remaining invoice). We went with Pella, knowing we were paying more than we would with other contractors who even install Pella windows themselves, because we expected quality service. I got a call from the person whom Pella subcontracts managing the install and she was nice but wanted to have the same subcontractor come out to redo the work. I was hesitant given the initial shoddy quality but agreed. I asked about the lead and she explained that wasn’t her area but said she would have a manager at Pella call me (I guess they weren’t going to?). I got a call from Mike Nelson at Pella, who never apologized and just said they would make it right by having the people come out to redo it. When I asked about the lead he said the installers indicated they followed lead safe practices, including putting up plastic and a lead hazard sign. At that point I got upset because I knew it was a bold faced lie. I just want my money back on the wraps and get someone else to do the work because I do not trust those subcontractors. Supposedly I will hear back by the end of the next business day from someone else about refunds (I was told I was not allowed to have their number myself) but my experience so far indicates Pella will refuse to take responsibility.

Anja Taylor

a month ago

Terrible customer service and support. We have Pella patio doors in our home, one side of the door is fixed and has to be removed from the entire frame in order to move a hot tub out of our sun room. I called offering to pay for someone to come remove the door and put it back and they refused. They said we have local contractors and when I pointed out they have none near us they said oops we are sorry. Rest assured you will never get business for this house again.

Karen K

a month ago

Todd Poyser, was very kind and easy to work with. His design knowledge combined with his many years of experience with Pella products helped direct us to the right windows for the style of our home. Todd was quick to respond to emails and squeezed us in for a follow up appointment which led to us choosing Pella for our whole house window replacement project. We are looking forward to our installation day and to saving money on our energy bill!

matthew hart

2 months ago

Jake Smith has been helpful to work with and his product knowledge is appreciated.

Jim Hornbeck

2 months ago

Was very happy with the knowledge Jake smith gave to me on the windows and door I am definitely going to buy them through him made me feel part of the pella family

Katie Goss

2 months ago

Steve was super responsive, and he made the ordering process easy and efficient. I would highly recommend!

Brian Norman

3 months ago

Steve was great to work with and helped us with our windows!

Tracy Sampson

3 months ago

Steve was AWESOME. We look forward to working with him again.