Hershocks Inc

Overview:
Hershocks Inc is a glass repair service located in Harrisburg, PA. The company specializes in a range of glass repair services, catering to both commercial and residential customers in the area.

Services Provided:
– Glass repair
– Window replacement
– Customer service support for glass products

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (717) 238-7331
Website: http://www.hershocks.com/

Customer Reviews and Sentiment:
Hershocks Inc has received mixed reviews across various platforms, holding an overall rating of 4.6 stars based on 36 reviews.

Positive feedback highlights the company’s responsiveness, helpfulness, and quality of work. Customers especially appreciated the after-sales service and quick resolutions to issues.

Examples of positive reviews include:
“Very happy with the continued customer service from Hershocks!” – Lauren Silvers
“Great customer service and we would highly recommend them.” – Ben Rifflard

However, the negative sentiment is represented by a significant complaint regarding customer service and lack of follow-through on repairs, which has been noted in one-star reviews.

Examples of negative reviews include:
“Greg, the owner has horrible customer service…” – Steven Bushey

Review Summary:
Positive Sentiments: Quick response time, effective customer service, quality glass repairs, helpful staff.
Negative Sentiments: Poor customer service experience, lack of accountability from management, unresolved service follow-ups.

Additional Ratings:
BirdEye: 4.6 stars based on 36 reviews, indicating a generally positive experience for most customers despite some drawbacks.
Total Lead Smart Rating: 7.5

Conclusion:
Hershocks Inc appears to be a competent glass repair service in Harrisburg, PA, recognized for their quality repair work and responsiveness. However, potential clients should be cautious due to some reports of inadequate customer service and follow-up issues.