SERVPRO of West Seattle and Burien in Seattle, Washington 98116

SERVPRO of West Seattle and Burien

4700 42nd Ave SW Suite 535, Seattle, WA 98116

4.8 (19 reviews)

Overview:
SERVPRO of West Seattle and Burien is located in Seattle, WA, specializing in water damage restoration services. The company is known for its quick response and efficient handling of water damage issues, providing support for residential clients facing various restoration needs.

Services Provided:
– Water damage restoration
– Mold mitigation
– Water heater leak management
– Cleanup services

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (206) 932-9033
Website: https://www.servpro.com/locations/wa/servpro-of-west-seattle-and-burien?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of West Seattle and Burien boasts a high rating of 4.8 stars based on 19 reviews. Positive feedback highlights the company’s professionalism, quick response times, and effective communication throughout the restoration process.

Examples of positive reviews include:
“Meki & Andy and crew at Servpro showed up quickly and did a great job!” – Aaron Hines
“Andy and crew were very efficient and great communication start to finish through the mitigation process.” – Kari Standish
“Jesus and his crew did a wonderful job… Definitely went above and beyond what we expected.” – Jenna F

However, there are also complaints regarding customer service and pricing transparency, with one reviewer expressing dissatisfaction over high costs and poor communication regarding invoicing.
“I wish I had read Yelp reviews and went with a different company.” – Irina Ilina

Review Summary:
Positive Sentiments: Swift response, effective work, professional demeanor, and excellent communication.
Negative Sentiments: Concerns about customer service, pricing transparency, and communication delays regarding invoices.

Additional Ratings:
Google Reviews: 4.8 stars based on 19 reviews.
BirdEye: 4.8 stars based on 19 reviews, reflecting a solid level of customer satisfaction despite the complaints.
Total Lead Smart Rating: 8.2

Conclusion:
SERVPRO of West Seattle and Burien is a strong choice for water damage restoration services in Seattle, particularly noted for their efficiency and effective communication. However, potential customers should consider the complaints regarding customer service and pricing to make a well-informed decision.

Member Since August 2024

Listing Id 228090

Contact Info

4700 42nd Ave SW Suite 535, Seattle, WA 98116
(206) 932-9033
Lead Smart Rating :
8.2/10.0

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4700 42nd Ave SW Suite 535, Seattle, WA 98116

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Reviews

Aaron Hines

3 months ago

Meki & Andy and crew at Servpro showed up quickly and did a great job!

Kari Standish

3 months ago

Andy and crew were very efficient and great communication start to finish through the mitigation process.

Matthew Rigsby

3 months ago

Carter and crew did a great job! Very friendly and efficient group.

Abhinav Agarwal

5 months ago

Thank you Meki and Chris for the great work

Harsha Nalluri

5 months ago

Andy and crew did a great job mitigating water damage in my house. They were very professional, communicated well, and finished the job in a timely manner.

Irina Ilina

6 months ago

Had a water heater leak in a contained area in a residential unit. The mitigation team did a good job, but that’s where the positives end: they used equipment that was way heavier than needed, which resulted in unnecessarily higher cost to me – and none of that was communicated upfront. Additionally, Servpro customer service was poor. They sent an invoice on 11/21, then, after negotiating with my insurance, revised the final amount on 12/14. My insurance kept pushing on reducing the amount further based on overcharging, and the final response to my insurance from Servpro was on 1/2, stating they won’t reduce further. On 1/3 I received a past due notice from them for the 11/21 invoice (which they since revised!) threatening with lien and overdue fees. Shady and inconsiderate. I wish I had read Yelp reviews and went with a different company.

Nick Richards

7 months ago

Shannon and her crew were fantastic!

Brian Lonergan

8 months ago

Andy and crew worked on mold mitigation due to water damage. The work was done well and efficiently, and communication was excellent.

Jenna F

9 months ago

Jesus and his crew did a wonderful job. They were very polite, kind, and answered all of our questions and concerns. They assesed the damage, gave us an initial quote, contained the area, demo-ed the water damaged, removed all the debris and even cleaned up afterwards. Definitely went above and beyond what we expected. Thank you for all your hard work and help!

Heather Varvaro

9 months ago

Andy and crew did a great job!!