AWR Restoration & Cleaning

Allie Montechelle

2 months ago

The most trustworthy, kind and considerate boss I’ve ever worked for!! Takes care of his employees and really is all about helping the people.

David Chipman

3 months ago

Really nice bunch of guys, who do a great job at making a mess look like it never happened. Flood, Fire, crime scene, etc etc

albert nguyen

10 months ago

Full disclosure: this is my personal experience with this business and the review is based on my opinion of what happened. We had the unfortunate experience of a water heater busting and suddenly flooding our garage and then flooding into the house. I hope no one ever has to go through this experience, but I did want to express our gratitude to AWR and especially John! John came to our house within 40 minutes of calling and set up dehumidifiers and fans on a Saturday evening. I think the damage would have been much worse if he had not come out so quickly. They were great in communication, sent messages to let us know when they were on their way and also made sure to reach out to us each time they came to the house to give us updates and assessments of the situation. John did his best effort to minimize excessive removal of planking and walls, and because they came so early our walls were spared. However, I was not happy and disappointed working with the financial department. They sent an invoice to the insurance for a final price and listed the price as “non negotiable.” After everything was submitted to insurance and insurance approved covering the cost, the finance department added an additional cost and charged a higher cost since they said they forgot to include the tax (which was an additional 500 dollars). I felt it was unprofessional to send an invoice to me and the insurance that was “final and non negotiable” , have it accepted and covered by the insurance, and then turn around and say “sorry we forgot to include this cost” and then charge additional money to the price that they originally wrote was “non negotiable”. I wish their finance department did a better job the first time around because their mistake and error made going through insurance more burdensome , submitting more paperwork, negotiating with the insurance adjuster, explaining why the insurance needed to send more money because the first invoice was ‘“wrong” and the newer invoice was more expensive, etc. This is why I’m leaving a 2 star review. Had I not had this issue with finances, I would’ve said this was a 5 star experience.

Nicholas Hawley

a year ago

Thorough, trustworthy and professional. Highly recommend.

Loretta Hernandez

2 years ago

I have always had an amazing experience working with this hardworking, trustworthy company.

Kayla Waldner

2 years ago

We had received a quote from another company and signed paperwork with them for business. They did not call us back after multiple attempts to have them take our business and our money. So in a panic I reached out to AWR; needless to say THANK GOODNESS WE DID! A very professional and knowledgeable man, Austin, came and 👏saved 👏 the 👏 day! He not only told us that the other quote was priced way too high, but they were charging us for products we did not even need. Austin explained everything so wonderfully and made us feel safe in our decision with switching. He and Jessica made it possible to do it through the holidays, while it was terrible snowing weather, and within less than a week! If you’re still contemplating on using AWR and a professional like Austin, shame on you! Call them now and save your home and your wallet!

Roxanne Beaver

2 years ago

Austin and Donald from AWR Restoration & Cleaning were very helpful throughout the process of getting the water damage in our bathroom taken care of. They were very courteous, would call in advance, and would keep me up to date on the project. I even remarked to my husband at how great it was to work with Austin and Donald. It made a water damage issue in our home, easier to deal with. Thank you AWR Restoration & Cleaning. I will definitely recommend your services to my friends and family.

Tuan Nguyen

2 years ago

I would recommend them to my family and friends. Austin and Donald service is awesome.

Colin Short

2 years ago

Top notch mitigation action going on!

yousif Alfatlawi

3 years ago

AWR just got the job done on my house. Very professional 👏 Sarah was very nice to work with. Only one thing I didn’t like about the prices they charged me $4,700 for about 150 SF …