Pure Remediation in Houston, Texas 77072

Pure Remediation

7103 Baneway Dr STE C, Houston, TX 77072

4.6 (9 reviews)

Overview:
Pure Remediation is a specialized water damage restoration service located in Houston, TX. The company primarily focuses on mold remediation, providing services to homeowners facing challenges related to mold and water damage.

Services Provided:
Mold remediation, water damage restoration, consultation and advice on mold challenges, and assistance with insurance claims.

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (713) 202-4815
Website: (N/A)

Customer Reviews and Sentiment:
Pure Remediation has received varied reviews across different platforms:

Google Reviews: 4.6 stars based on 9 reviews.

Positive feedback emphasizes the expertise of Justin and his team’s knowledge in mold remediation, as well as their professionalism and communication with clients.

Examples of positive reviews include:
“Justin is extremely knowledgeable, and a legitimate expert in mold remediation.” – Tarryl Daniels
“He helped me navigate through the complex world of mold remediation.” – Brandon Cook
“Professional friendly service. Made us feel comfortable by explaining all our options.” – Jack Le

On the opposite end, a significant complaint was noted regarding poor service delivery, lack of communication, and additional costs associated with unresolved issues.

Example of a negative review:
“Under no circumstances should you use this company… they did not reply to multiple contact attempts over the course of several weeks.” – Jon Baldridge

Review Summary:
Positive Sentiments: Knowledgeable staff, effective mold remediation, good communication, and professional service.
Negative Sentiments: Poor communication, unresolved issues, and additional costs.

Additional Ratings:
BirdEye: 4.6 stars based on 9 reviews, mirroring the positive and negative sentiments found in Google reviews.
Better Business Bureau (BBB): The business does not have a BBB profile or rating.

Total Lead Smart Rating: 6.4/10

Conclusion:
Pure Remediation demonstrates a mixed reputation in the mold remediation sector, characterized by both commendable service and significant complaints. The expertise of the staff, particularly Justin, is highly praised; however, potential clients should exercise caution given the reported issues with communication and cost overruns before engaging their services.

Member Since August 2024

Listing Id 219558

Contact Info

7103 Baneway Dr STE C, Houston, TX 77072
(713) 202-4815
Lead Smart Rating :
6.4/10.0

Get A Quote Claim

Listing location

7103 Baneway Dr STE C, Houston, TX 77072

Get Direction

Reviews

Tarryl Daniels

a year ago

Justin is extremely knowledgeable, and a legitimate expert in mold remediation. He provided options and gave exceptional insight into my mold challenges and kept me informed throughout my entire remediation. I am a 100% satisfied customer! I wish I could give more than 5 stars!

Jon Baldridge

2 years ago

Under no circumstances should you use this company. We hired them for a mold remediation job for a house we had already vacated. They gave an estimate for demolition, but thousands of dollars later there was still mold. They then did a second and then a THIRD round, each of which cost thousands of dollars more. The job also took nearly two months to be completed, well beyond their original time estimates. They did not properly dispose of demolished materials and I had to contact another company for junk removal. In the final report they provided, they carefully angled the pictures to conceal that they had broken a bathroom countertop and also cut through a water pipe. I had to hire additional contractors to repair those items as well – I’ve included pictures that clearly show the pipe being cut in line with the drywall cut, and the countertop, which is not even in close proximity to any of the demolition work. Once I discovered the issues, I contacted the Pure Remediation in writing with this information, and they did not reply to multiple contact attempts over the course of several weeks. I assume they are hoping I will just give up if they just ignore me.

Brandon Cook

3 years ago

Highly recommend Justin and his team for your remediation needs. He helped me navigate through the complex world of mold remediation and my first homeowners insurance claim. He was super responsive to all of my needs and kept all of his promises which made the highly stressful situation that much better. I wish all contractors came through on their promises like this.

John S

4 years ago

Justin was very kind and patient. He took the time to explain the process and made me feel comfortable with the remediation. I highly recommend this company for your mold remediation needs.

Jack Le

4 years ago

Professional friendly service. Made us feel comfortable by explaining all our options while keeping us informed through the whole process! I had lots of questions 🤣. …